Cheri
I had trouble getting the mascara off
I had trouble getting the mascara off. Did not come off with warm water as claimed, not even with a bit of soap.
Response from Cellmetics BeautyJan 26, 2026
Hello Cheri, We’re sorry to hear you had trouble removing our mascara. It is water-resistant and designed to stay put, but for gentle removal, we recommend using an oil-based or waterproof makeup remover. Letting it sit on your lashes for a few seconds before wiping usually makes removal much easier. If you need any further assistance, please reach out to us at [email protected] with your order details, and our team will be happy to help. Best regards, Cellmetics Beauty Team



