Cellmetics BeautyReviews of cellmeticsbeauty.com

Response from Cellmetics BeautyApr 28, 2026

Hello Susie, We’re really sorry to hear about your experience. That’s not what we want for our customers. We understand how frustrating it must be if the mascara felt clumpy, flaky, or was difficult to remove. Thank you for sharing this feedback with us, we’ll make sure it’s passed on to our product team for review. For easier removal, we recommend using a gentle oil-based or waterproof makeup remover. Let it sit on the lashes for 15–20 seconds to break down the formula before wiping gently downward, no rubbing needed. A second gentle pass can help if any residue remains. If you’d like, our customer support team would also be happy to look into this further and assist you directly. You can reach us at [email protected]. Best regards, Cellmetics Team

Response from Cellmetics BeautyApr 1, 2026

Hello Jane, We are incredibly sorry to hear that your mascara arrived dried out. This is definitely not the experience we want for you, and we completely understand how disappointing and frustrating this must have been. Please accept our sincerest apologies. We will be reaching out to you personally to arrange a replacement product and a full refund right away. We want to make sure you receive the quality you expected and deserve. Please also check your email, including your spam/junk folders, as our customer support will be in touch. If you need anything sooner, you can always reach us directly at [email protected]. We are so grateful for your feedback, and we promise to do everything we can to make this right. Thank you for giving us the chance to turn this around for you. With warmest apologies and care, Cellmetics Team

Response from Cellmetics BeautyJan 30, 2026

Hello Carolyn, We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. That’s certainly not the experience we want for our customers, and we’d like the opportunity to look into this for you. Please reach out to us at [email protected] with your order details so our team can assist you further. Best regards, Cellmetics Beauty Team

Response from Cellmetics BeautyJan 26, 2026

Hello there, We’re very sorry to hear about your experience with our mascara. It is water-resistant and designed to give mature lashes soft, natural-looking fullness while staying put all day. For gentle removal, we recommend using an oil-based or waterproof makeup remover and letting it sit on your lashes for a few seconds before wiping - this helps prevent rubbing or pulling. Regarding refunds, all details are outlined in our Terms & Conditions, but we truly want to help resolve this for you. Please reach out to us at [email protected] with your order details, and our team will be happy to assist. Best regards, Cellmetics Beauty Team

Response from Cellmetics BeautyJan 20, 2026

Hi there, Thank you for taking the time to share your feedback — we’re really sorry to hear about the issue you experienced. We’d like to clarify, however, that Cellmetics does not offer a blue mascara in our product range. It’s possible there may be some confusion with another brand or item. That said, we truly want to help resolve this properly. Please reach out to us directly at [email protected] with your order details, and we’ll be happy to look into this and assist you further. Thank you again for bringing this to our attention. Best regards, Cellmetics Beauty Team

Response from Cellmetics BeautyJan 26, 2026

Hello Janet, We’re very sorry to hear about your experience with our mascara. It is water-resistant and designed to give mature lashes soft, natural-looking fullness while staying put, but we understand that sometimes application or wear can vary. For best results, we recommend applying carefully and removing gently with an oil-based or waterproof make-up remover. We truly want to help resolve any issues you experienced, so please reach out to us at [email protected] with your order details, and our team will be happy to assist. Best regards, Cellmetics Beauty Team

Response from Cellmetics BeautyJan 26, 2026

Hello Catriona, We’re very sorry to hear that our mascara didn’t meet your expectations. Our mascara is designed to give mature lashes soft, natural-looking fullness and long-lasting wear, but we understand that results can vary depending on lash type and personal preference. We truly want to help and make this right. Please reach out to us at [email protected] with your order details, and our team will be happy to assist. Best regards, Cellmetics Beauty Team

Response from Cellmetics BeautyJan 26, 2026

Hello Dorothy, We’re very sorry to hear about your experience with our mascara. It is water-resistant and designed to stay put while giving mature lashes soft, natural-looking fullness, but we understand that removal can sometimes be challenging. For gentler removal, we recommend using an oil-based or waterproof makeup remover and allowing it to sit on the lashes for a few seconds before wiping. We truly want to help resolve any issues. Please reach out to us at [email protected] with your order details, and our team will be happy to assist. Best regards, Cellmetics Beauty Team