Cellmetics BeautyReviews of cellmeticsbeauty.com

Response from Cellmetics BeautyJun 10, 2026

Hi Paulette, We’re truly sorry to hear about your experience and understand how upsetting this must have been. Thank you for taking the time to share your feedback with us. For gentler removal, we recommend using an oil-based eye makeup remover and allowing it to sit on the lashes for about 15–20 seconds before gently wiping downward rather than rubbing. We also offer a Hydrating Make-Up Remover on our website that many customers enjoy using with the mascara. Please reach out to our support team at [email protected] so we can look into this further and assist you directly. Best regards, Cellmetics Team

Response from Cellmetics BeautyJun 5, 2026

Hello Jean, Thank you for sharing your feedback. We’re very sorry to hear about the confusion with your refund and the issues accessing your store credit. We understand how frustrating this experience must be and would like to help resolve it as quickly as possible. Please contact us at [email protected] so our team can look into your account and assist you further. Best regards, Cellmetics Team

Response from Cellmetics BeautyJun 4, 2026

Hello Susan, We're very sorry to hear about your experience and disappointed to learn that both the mascara and the return process did not meet your expectations. We understand how frustrating it must have been to have difficulty removing the mascara after trying multiple products and methods. We appreciate you taking the time to share your feedback. Please contact our support team at [email protected] so we can review your case and assist further. Your comments are important to us and will be shared with the team. Best regards, Cellmetics Team

Response from Cellmetics BeautyJun 2, 2026

Hi Frances, We’re sorry to hear about your experience. That certainly doesn’t sound right, and we’d like the opportunity to help. Please contact our support team at [email protected] so we can look into this for you and assist further. 🙏 Best regards, Cellmetics Team

Response from Cellmetics BeautyMay 29, 2026

Hello there, Thank you for sharing your feedback. We’re sorry to hear about your experience with clumping, flaking, and removal. For easier removal, it really helps to use an oil-based or waterproof micellar remover and let it sit on the lashes for 15–20 seconds before gently wiping downward without rubbing. After that, you can rinse and finish with a little eye cream or nourishing oil to keep the lashes comfortable. That said, we appreciate your comments about the performance and will share them with our team for review. If you need any help or advice, please feel free to reach out to us at [email protected]. Best regards, Cellmetics Team

Response from Cellmetics BeautyMay 29, 2026

Hello Callie, Thank you for sharing your feedback. We’re sorry to hear about your experience with removal and flaking. Our Volumizing Mascara is designed to be water-resistant for long wear, so it may require a gentle oil-based remover to help it come off more easily without flaking or rubbing. We also appreciate your comments regarding the return fee and will ensure this is shared with the team. If you’d like support with removal tips or further assistance, please feel free to contact us at [email protected]. Best regards, Cellmetics Team

Response from Cellmetics BeautyMay 25, 2026

Hi there, Thank you for taking the time to share your feedback with us. We’re glad to hear you’ve been enjoying the eyeliner and mascara. 💕 We also noticed your 1-star rating and wanted to check in in case there was anything about your experience that didn’t meet expectations. If there’s anything we can help with, please feel free to reach out to us at [email protected]. 🙏 Best regards, Cellmetics Team

Response from Cellmetics BeautyMay 25, 2026

Hi Deborah, Thank you for sharing your feedback with us. We’re sorry to hear you had trouble with the mascara wand and appreciate you bringing this to our attention. Please feel free to contact our support team at [email protected] so we can look into this further and assist you directly. Best regards, Cellmetics Team