Cellmetics BeautyReviews of cellmeticsbeauty.com

Response from Cellmetics BeautyJul 10, 2026

Hello Boni, Thank you for your feedback and suggestion. We appreciate you taking the time to share your idea. Pre-soaked pop-up makeup remover wipes are a great suggestion, and we'll be sure to pass it along to our product team as we continue improving our product lineup. We also noticed you left a two-star review. If there were anything else that didn't meet your expectations, we'd really appreciate the opportunity to learn more. Please feel free to reach out to us at [email protected]. Best regards, Cellmetics Team

Response from Cellmetics BeautyJun 17, 2026

Hello Elaine, Thank you for your feedback; we’re glad to hear you liked how the mascara looked and applied! We’re sorry to hear removal has been more time-consuming than you'd like. For easier removal, we recommend using an oil-based or waterproof micellar remover and letting it sit on the lashes for 15–20 seconds before gently wiping away. If you need any assistance, please contact us at [email protected]. Best regards, Cellmetics Team

Response from Cellmetics BeautyJun 8, 2026

Hello Ann, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience with the eye makeup remover and understand your concern about noticing eyelashes on the cotton pad. While some natural lash shedding can occur as part of the normal lash growth cycle, we understand how upsetting this can be. We appreciate you bringing this to our attention and would like the opportunity to learn more about your experience. Please contact us at [email protected], and our team will get back to you as soon as possible. Best regards, Cellmetics Team

Response from Cellmetics BeautyMay 26, 2026

Hello Linda, Thank you for reaching out and sharing this with us. We’re very sorry to hear about the issue you experienced with the duplicate charges on your American Express card. We take this very seriously and would like to get this resolved for you as quickly as possible. Please contact our support team at [email protected] so we can look into the transactions and assist with the refund. 🙏 Best regards, Cellmetics Team

Response from Cellmetics BeautyMay 6, 2026

Hello Susan, Thank you for your feedback — we’re really glad to hear you love the mascara, but we’re sorry to hear the delivery time was longer than expected. That’s not the experience we want for our customers. We truly appreciate you letting us know, and we’ll make sure your feedback is shared. If you need any further help with your order, please reach out to us at [email protected], and we’ll be happy to assist you. Best regards, Cellmetics Team

Response from Cellmetics BeautyJan 26, 2026

Hello Darlene, We’re sorry to hear that our mascara didn’t give you the results you were hoping for. It is designed to provide soft, natural-looking fullness for mature lashes, but we understand that results can vary depending on individual lashes. We truly want to help make your experience better. Please reach out to us at [email protected] with your order details, and our team will be happy to assist. Best regards, Cellmetics Beauty Team