Cellmetics BeautyReviews of cellmeticsbeauty.com

Response from Cellmetics BeautyAug 13, 2026

Hello there, We're sorry to hear the mascara didn't give you the length and fullness you were hoping for, and that the Real Brown shade wasn't the right color for you. We understand how disappointing that can be, especially when you're looking for a particular effect and tone. For a more noticeable look, you can build the mascara with additional thin coats, allowing each coat to set before applying the next. And when it comes to shade, we understand that color can look different depending on your natural lashes and overall coloring. We truly appreciate you sharing this honest feedback with us. If you'd like, please contact us at [email protected] and our team will be happy to help you find a shade or application approach that better suits what you're looking for. Best regards, Cellmetics Team

Response from Cellmetics BeautyAug 13, 2026

Hello Lori, We're really sorry to hear how disappointed you are with the mascara. We understand how frustrating it must be, especially after trying so many mascaras over the years and expecting a smoother application. The mascara is designed to be lightweight and buildable, so additional thin coats can be applied for more fullness. However, it shouldn't feel unusually dry or seem to run out after only a few uses. Please contact us at [email protected] with your order details so our team can take a closer look at the tube you received and help you with this. We genuinely appreciate you bringing the issue to our attention and would like the opportunity to assist. Best regards, Cellmetics Team

Response from Cellmetics BeautyAug 10, 2026

Hello Nancy, We're very sorry to hear that the mascara didn't meet your expectations. We understand how frustrating it must be to experience clumping, a wetter-than-expected formula, and flaking throughout the day, especially after purchasing two tubes. We'd really appreciate the opportunity to look into this for you and help with your return request. Please contact us at [email protected] with your order details. Thank you for taking the time to share your feedback with us. We truly value your experience and hope we can help make this right. Best regards, Cellmetics Team

Response from Cellmetics BeautyAug 7, 2026

Hello Charlotte, We're very sorry to hear about your experience. We understand your concerns and take product quality and customer safety very seriously. Cellmetics is a legitimate company, and our products are manufactured under strict quality standards. If you believe you received a product that was not in acceptable condition, we'd like the opportunity to investigate this for you. Please contact us at [email protected] with your order details and photos of the products you received. Our support team will review the issue and work with you to find a resolution. Best regards, Cellmetics Team

Response from Cellmetics BeautyAug 3, 2026

Hello Holly, We're sorry to hear that you experienced flaking with the mascara. We understand how frustrating it can be when a product doesn’t perform as expected, and this isn’t the experience we want for our customers. A few things that may help are applying a thinner coat, allowing each layer to fully dry before adding more, and making sure lashes are clean and free from oils before application. If the issue continues, please reach out to us at [email protected] so our team can look into this and assist you further. Best regards, Cellmetics Team

Response from Cellmetics BeautyAug 3, 2026

Hello Debbie, We're sorry to hear the mascara didn’t provide the experience you were hoping for. We understand that a product that feels difficult to apply or remove can be frustrating. For easier removal, we recommend using an oil-based or waterproof makeup remover. Try soaking a cotton pad with remover and holding it over your closed eye for 15–20 seconds before gently wiping downward without rubbing. This can help dissolve the mascara more comfortably. If you need any further assistance, please reach out to us at [email protected] and our team will be happy to help. Best regards, Cellmetics Team

Response from Cellmetics BeautyAug 3, 2026

Hello Donna, We're sorry to hear that the mascara and eyeliner didn’t work out for you. We understand that finding the right products and shades is a personal experience, and we appreciate you giving Cellmetics a try. Please contact us at [email protected] with your order details, and our support team will be happy to assist you with the return process and provide the correct instructions. Best regards, Cellmetics Team

Response from Cellmetics BeautyJul 31, 2026

Hello Jana, We're very sorry to hear that the mascara caused your eyes to burn. That certainly isn't the experience we want for our customers. We recommend discontinuing use and contacting us at [email protected] so our support team can look into this and assist you further. If you have any known allergies or sensitivities, we also encourage reviewing the ingredient list before using any new cosmetic product. Best regards, Cellmetics Team