CellificationReviews of cellification.com

I ordered a Netgear M6500 and received a Samsung SM-G736U. I now need to have this corrected. Update, they quickly resolved the issue after a call into them.

I'm happy thanks

This was a mixed bag experience for sure. On the plus side, the phone got here in great shape. It looks and operates like new and it's unlocked as they said. However, the business is in NY and i'm in NJ. If they had it right there as they claim, it would've gotten here within 2 days of ordering. It took 12 days! Maybe they're ordering from China. I don't know. Then the phone charger they sent does not fit this phone so i had to go buy another one. And to top it off... the manual in the box is also for a different phone.

Order process had issue verifying my billing address after spoke with customer service they fix this issue so far so good

After reading the many positive reviews on this web site, I ordered from Cellification a Kyocera DuraVX Extreme cell phone model E4810 that includes a built-in camera. What I received instead was model E4810NC without a camera. I sent an email request to their customer service department for a pre-paid shipping label and expedited product replacement. The company replied they would provide only a refund upon return of the phone. After I mailed back the phone, the company responded to my emailed complaint about their poor service with an offer of a pre-paid shipping label. When I advised them the package had already shipped and requested reimbursement of the shipping charges they agreed to do so. I don't think that would have happened without the Trust pilot ratings, so I have upwardly revised my rating of both companies.

I ordered BlackBerry 9700, I needed it urgently before a trip abroad, I called in the morning to place an order, the product was sent to me the same day and arrived within two days, But when it arrived it was missing a charger I called the store and they claimed a tech guy forget to put the charger back in the box after unlocking the phone I spoke to nice reprseintive he offer me a refund or to send me a charger overnight.i decided just refund my credit card for the charger they refund my credit card for the charger and I had to buy it in finland but great phone really enjoying it