CellificationReviews of cellification.com

I ordered an unlocked motorola edge 2020, I recieved a motorola edge 2021 and it was LOCKED to Verizon. I use Metro. So much to my dismay when I arrived at my Metro store four towns over, I can't do anything with this phone because it's locked. I called and spoke to customer service and it went well, I understood people make mistakes so I just wanted a refund. Even had a laugh about it with a guy named "Marvin". I did recieve my refunded money about seven days later after I returned it so I'm glad I didn't take a hit on it. But the second or third time I spoke to Marvin on the phone, he said "my manager found your bad review, take it down", which lead me to believe if I didn't remove the review I wouldn't get a refund. I waited to get my refund to give this review. Because I think asking me to remove my experience, my very honest account of what happened, was almost black mailing and unprofessional. I took a chance with this company after reading good reviews. But upon looking deeper into the bad reviews, I found many flaws. People have had very similar issues with this company. Not receiving what they ordered, rather they recieve something else, receiving wrong broken and damaged and LOCKED phones. I know the price point sounds alluring but it wasn't worth it in my experience. Sorry, Marvin.

I'm giving Cellification a one star for now. The reason is in regards to my order. Wednesday August 21,2024 at 10:58am I have placed an order for an Sony Xperia phone online to be shipped from Brooklyn NY to Stonemountain GA for $206.00. I have been watching the tracker firmly since I have made the purchase. The tracker was updating from Wednesday to Thursday and Thursday updated to Package was accepted & pending. Mind you this I ordered express packaging because I wanted it to arrive before the week was out which cost me an additional $48.00 . Since Thursday my package has been in the same status and today is Sunday and still no update whatsoever and this never happened to me before. I called USPS Friday & Saturday to discuss my concerns and they told me nothing useful. I called Cellification and they did answered and the guy told me that it was sent out. I called USPS which were more frustrating and I got three different people telling me three different stories. I told USPS that I paid for express shipping they told me that the merchant Cellification didnt place me under express shipping but , normal shipping for $7.00 when I actually paid $48.00 on top of hundred and something I already had to pay. So I'm thinking either my package got lost, stolen, not labeled correctly, or Cellification didn't mail out like they said which I hope isn't the case. They need to do better when it comes to insuring that costumers are ordering and getting their packages safely. I hope for their sake that my package is otw because if not I'm going to sue them.

Both of my orders were canceled without any notifications. I only found out when I went to check order status 3 days later when the sale was over. When I called, they put me to billing but no one answered. I would appreciate a timely response so I can make other arrangements.

My phone was shipped on Friday afternoon. I paid extra shipping to get it faster and I just received the mail today (Thursday) and it is not here. I haven't received any updates. And I need it to arrive before the weekend. I have tried calling and haven't been able to talk to anyone.

Bought a Unlocked phone and got a phone locked to ATT. I can not get service from ATT at my location.

Stop buying from these ppl they send u anything I betcha its hard to find them in. New york....I'll be heading that way while I'm there I hope to locate these mf and see where their heart is....I hope they got a store front loot that mf destroy the business raise up there insurance to feel how buksomeone....don't buy from this source....I'll be campaign these mf for yrs to come cause anit a man in their family liars and thiefs....I'll take n buk ova ya to ur face so u know make no mistake about it no good face the man offer a meet n greet with me

The ad said that the phone was a 4a 5g, but what I received is not a 5g phone. False advertisement.

I ordered a cellphone on a Monday. I paid for next-day express shipping. It is now a WEEK later. I called every single day only to be told wait another day. Worst group ever!