Cellification Reviews | Read Customer Reviews of cellification.com

Cellification Reviews | Read Customer Reviews of cellification.com

Cellification reviews

Showing 51 reviews with 1 star · Clear filters

Francis F.
Nov 13, 2025
I purchased a new phone and received a…
I purchased a new phone and received a used one
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LA D.
Nov 1, 2025
I cannot have a conversation on this phone
The speaker on the phone doesnt work as it should. No one can understand what Im saying. Its all garbled and the backaground noise is extremely amplified. I would have returned it but according to the return policy I had to have the original packaging and i could not find it.
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Eva
Oct 25, 2025
Nothing is as advertised including customer service availability
The order was confirmed on 10/17 (a Friday)When I booked it, It showed a shipping estimate of 5-8 days. Then when I called to get a tracking number, I was told it would arrive in early November. I got another tracking email via Stamps from the company, and that said the shipping address was to a different city. As of 10/21 the item has sat at the Brooklyn shippers awaiting their acceptance. Nobody from customer service has called or emailed back. The customer service hours listed on the website do not match their availability in reality. I can't believe they have such a high score and were recommended by Google. It is a very unprofessional company.
Response from CellificationOct 26, 2025
web order # 7056 Eva David 523 Woodview Road B Lake Barrington IL 60010 Dear Customer, We sincerely apologize for any confusion or delay regarding your order. Your order was confirmed on October 17, and tracking was created from our Brooklyn, NY shipping facility. Occasionally, the carrier does not scan a package immediately at acceptance, which can make it appear as though it is still pending even after it has been handed off. Please note that our Shipping Policy, clearly stated on our website https://cellification.com/pages/shipping-and-returns , explains: “We can only ship to addresses that are verified by the issuing bank. This has to be either the actual Billing Address with the issuing bank or an ‘Alternate Shipping Address’ that is on file with the issuing bank for that card. There are no exceptions to this rule. Please be advised if we are unable to verify your shipping address with your credit card issuing bank, your order will be shipped to your billing address.” This verification process protects both our customers and our company from fraudulent transactions and address mismatches. We’ve shared your feedback with our Shipping and Customer Service departments to improve response times and communication. We’ve been in business for over 20 years and always strive to ensure every order is handled professionally and securely. If you still need assistance, please contact us directly at 954-323-4466.
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barb R.
Jul 31, 2025
The slowest shipping procedure I've…
The slowest shipping procedure I've ever encountered. Don't expect your delivery quickly. 2 weeks to receive delivery is ridiculous. Never using Cellification again and advising others against it as well.
Response from CellificationJul 31, 2025
We're very sorry to hear about your experience and truly apologize for any frustration caused by the delay. After reviewing the order placed for Vincent J. Ugarte 6349 Orchard Park Dr, Unit 2, Greeley, CO 80634, we confirmed that the free shipping option was selected at checkout. This method clearly indicates an estimated delivery window of 6–8 business days, not including weekends or holidays. While most orders arrive within that timeframe, occasional delays with the carrier can occur. We understand that waiting longer than expected is frustrating, and we’re always working to improve both our fulfillment speed and communication. We appreciate your feedback and would be happy to assist further if you’d like to discuss the order in more detail. Thank you for giving us the opportunity to respond.
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Tatyana D.
Jul 29, 2025
Unboxed, wrong color, no protective film – very disappointed
I ordered a Google Pixel 7a in Sea color, but the phone arrived in a plain white cardboard box with sticker marks and no branding whatsoever. The phone had no protective film and was simply wrapped in a loose plastic bag that wasn’t even sealed. The color is completely wrong — it’s a dark blue instead of the one I ordered. There is no way to tell what this phone even is. How can I know it’s new and genuine? The box contained absolutely nothing — no receipt, no markings, no warranty, nothing at all. It honestly felt like someone just threw in their used phone. This is completely unacceptable, especially since the website didn’t mention anything about the phone being unboxed or not new. I’m extremely disappointed with this store. It's a huge waste of time, and I sincerely hope I can return this item and get a full refund.
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Victor R.
Jul 12, 2025
They cancelled my Order and give me no…
They cancelled my Order and give me no Reason
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Steven M.
Jun 5, 2025
Do Your Research
I emailed the company in regards to whether a couple of their products were actually new or brand new as advertised. I never got a reply answering my questions. Beware, that their products may not actually be as advertised. The company does not appear to be a BBB accredited business. Do a search on company name and BBB.
Response from CellificationJun 6, 2025
We take all customer inquiries seriously, and it's unfortunate to receive a negative review from someone who has never made a purchase from our company. We want to clarify several false claims made in this post: Our company is rated A+ with the Better Business Bureau (BBB) — this can easily be verified by visiting the BBB website and searching our business name. The Kyocera E7200 is sold as brand new in the original box, and includes a full manufacturer's warranty, as clearly stated in our listings. The claim that we are “not BBB accredited” is misleading. BBB accreditation requires businesses to pay membership fees, and while not all A+ rated businesses choose to pay for accreditation, our A+ rating reflects our long-standing reputation and customer service. Unfortunately, it appears this review was written with the intent to defame our company without ever having conducted business with us. We encourage all potential customers to verify facts independently and reach out to us directly at 954-323-4466 with any questions — we’re always here to help.
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H M.
Apr 15, 2025
I did my order 04/04/2025
I did my order 04/04/2025, until today, after they sent a shipping information that was cancel for them before pickup by the carrier. Today 4/15/2025 I have do not any status order after calling them two time, after that I keep call with any successful information or status or refund. Or I lost my money ... I hope do not the last!
Response from CellificationApr 15, 2025
web order #5725 Hector Marte 8027 SUN VISTA WAY ORLANDO FL 32822. Please note that your credit card was never charged, as the transaction was declined at the time of purchase. Although a shipping label was generated, the package was never picked up by the carrier, and the order was subsequently canceled on our end before any payment was processed. We understand your concerns, but it appears there may be some inaccuracies in your review, particularly regarding the charge and shipping status. We kindly ask that you consider updating or removing the review to reflect the correct information. If you’d like, we’re happy to provide documentation confirming that no payment was processed. Thank you for your time and understanding.
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