Todd P.
Amazing!
A friend of mine was trying to track down a very rare bottle of wine... in less than three minutes I found the bottle through your site and had it shipped right to his door the next day! Amazing!
Cellaraiders is listed under Beer & Wine.
Cellaraiders (cellaraiders.com) has 739 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Todd P.
A friend of mine was trying to track down a very rare bottle of wine... in less than three minutes I found the bottle through your site and had it shipped right to his door the next day! Amazing!
Jin A.
fast shipping reliable shipping hard to find gems at a great price haven't had a bad bottle to date!
Matt
Cellaraiders has always delivered great wine with prompt service. Thanks!
Lon R.
Everything was handled swiftly and competently, with excellent emails at each step of the process. Competence is so rare these days, and Ben has it.
Thomas
Great service, pricing and selection
Steve
Excellent service! Fast & efficient - will definitely buy from them again!
Manoel
The after sale atendance is terrific, and i would like to single out a person whose name is Ben Wallace
Ron K.
Cellaraiders had a good selection of wines I was looking at for a good price so it seemed like a good fit. They were easy to work with but the first problem I had with them is they tell you that the company will get a hold of you regarding shipping charges. That is actually not the case as they billed me for shipping on UPS which i didn't want and never contacted me on any options. I had to call to change the shipping co. and they never bothered to send any tracking info afterwards. The second problem I had with them is they never had any interest in warning me that where they were sending wine from a place that had freezing temperatures. I live in California so I had no idea where these people were located and their weather situation. Well two of the wines arrived with popped out corks and when I called them about it they said to send pictures. They then emailed me later that they doesn't know what to say but to drink them quickly at this point. He then said it was my fault for not holding the wine even though there is no notice on the website stating this as an option. To send out 100 dollar wines like this and then blame the customer for the mistake is in my mind a company I would not recommend anyone due business with.
Response from CellaraidersJan 7, 2015
Ron 1- billed you for shipping charges on UPS but you wanted Fedex so I absorbed the higher charges as I do very little business with Fedex, so I have no negotiated rates with them, and shipped with Fedex as per your instructions. 2- your email address was plugged into the Fedex site and they automatically send you an email once they scan your package. I suggest you check your spam folder as that is where these messages usually end up. That being said you could have called or emailed me and requested this information. 3- you told me to go ahead and ship your wine. You never mentioned you wanted me to hold the wine here, which I not only would have done, but do for literally hundreds of orders during winter and summer months, at no charge I might add. 4- You not knowing where Cellaraiders is located, is really something I would think you would check out BEFORE ordering. Certainly afterwards, you could have asked. I do answer the phone and reply to emails more or less immediately. I will let my client base decide who is to blame here. I am certainly comfortable with that. regards Ben