CelerypetsReviews of celerypets.com

I ordered a cat toy on May 23rd from an ad on Facebook. As of June 12th, I have not received it. It was also billed on my credit card on May 23rd. Sent 2 or 3 emails to the company. Got canned responses apologizing but no indication that item was shipped or when to expect it. So I filed a complaint with my bank, asking for my money back. The bank is investigating. I had no idea this company is in China. There is no customer service number in the United States. I subsequently read many reviews on the internet stating that customers either never received the item they ordered or the item broke upon first use. Caveat Emptor!

I ordered the item May 14. The item was due to arrive June 10 2025. That day USPS tracking informed me the item was intercepted. The mailman showed up later that day and showed me the package had been intercepted due to COUNTERFEIT postage! He informed me in order to keep the item, I would have to pay the 8.50$ postage or refuse the item. I paid shipping and handling when I ordered the item, I’m not paying itt again!! I refused the item! Now they aren’t responding to my emails and their phone is no longer in service! Thank goodness I paid through PayPal!

Ordered product on mid May and on 6/2 after reaching out twice via email for an update. Poor customer service and why not just let me know the status. Ended up cancelling the transaction on my card. Once that happened I received an order cancellation. Still no reason but I am thinking they never sent it out. In fact many of the reviews state the same thing. Buyer beware. Such a cool cat product.

It would seem I'm one of the few people fortunate to actually receive a product. Unfortunately the cat toy I ordered is pretty much useless as soon as it touches a hard surface the inner ball detaches from the rest of the toy and then it stops working. Customer services asked for pictures/video which I sent and there has been no response after several emails. Avoid like the plague

Never received the item!!

Total scam, paid for product and never received it. Why is Facebook still allowing them to advertise?

Terrible company Still waiting for my order. Should have looked at the reviews before ordering.Trying to get my money back.

I ordered 2 cat toys from Celery Pets on May 13,2025, and to date June 3, 2025, I still have not received my order. It is showing it’s been at JFK Airport, and no movement! I have sent email, no answer to my question as to why I have NOT received my order. So far, no response. Also, on their ads on Facebook & Instagram, it doesn’t mention it’s being sent from China! They should be required to reveal where their products are shipping from. I am going to cancel my order & have my Credit Card Company recover my charge (reimbursement) for purchase. Buyer Beware! So annoying that these companies can advertise on Facebook & Instagram.