Received very quickly and in great shape. My husband put it together in a few hours. Looks great!
SR
Sandra R.
John helped in the process of getting…
John helped in the process of getting my swing out before 6 weeks.
RH
Robert H.
Ready to order
Ready to order, quick shipping.
GS
Glenn S.
Defective and they do not honor guarantee warrantee
Cedarwood swing arrived and we unboxed. Had knots where the predrilled holes were. We started assembling and they immediately split before we could even tighten. Was a Saturday so contacted them on Monday. They answered we can not return and they wont fix because the box was opened and we started assembling. All parts were put back in the box and it is not pre-assembled. Their "Guarantee" and stated return if reported defective in 5 days was a total lie. Warrantee also no valid. Also was 5'10" not 6 feet. Some boards warped not only horizontal but vertical (maybe 30% or more). Pre-drilled holes were too large, and so there would be no support for an adult. Cedar seems not up to normal standard as won't hold the self-tapping screws. Seller said the manufacturer, apparently not them, refuses. But we bought from this seller.
Response from Adams All NaturalAug 8, 2024
Hi Glenn. You are correct. Because you purchased a "kit" and have started to assemble it, we are not able to take it back as we aren't able to send it out to other customers in preassembled condition.
In regards to the defective boards, I've spoken with John. He said that you have been communicating and he indicated that we will gladly replace any and all boards that are defective. We just need to know which ones. The easiest way to see that is to get photos of the boards that are defective so that we can get those new ones out to you. I believe that you have his contact information. We are simply waiting on your reply to take care of you as that is what we have always intended to do. We look forward to hearing back from you.
AB
Amy B.
SO disappointed - buying new chairs elsewhere
This is a review for chairs that I purchased in 2021. Why am I just now writing this review? Because my chairs, after less than 3 years of MINIMAL use, are going in the garbage, and I just want people to know that longevity is not going to be your friend. We purchased chairs and a side table in June 2021. We had to wait months for them - they were not delivered until November. When we put the table together, and the legs were uneven (An email to the company about the table in November 2021 went unanswered), I knew right away that I was going to be disappointed in the whole purchase. And every time I've used my chairs since then, I have been disappointed. The bottom line is the chairs were just not made properly. We have assembled, unassembled, reassembled, used better hardware, used better glue, tried everything. The angle at which they sit when assembled is just wrong. The chair leans back at such an angle on the rocker bases that it basically leaves me staring at the sky like I'm sitting in a recliner. I wish the review would allow pictures. Last weekend, in what is the final straw that broke the camels back, while gently rocking in my chair trying to enjoy a cup of tea, the chair fell backwards. Fortunately the deck railing caught me before it became a big fall and I wasn't hurt. These chairs are at a vacation home that doesn't get much use. They should have lasted many years. Instead, I've spent the last 3 years being terribly disappointed every time I sit in them, and now find myself throwing them away before someone gets hurt. My only regret is that I didn't trust my initial instinct and fight to get my money back in the beginning when we assembled them the first time.
Edited to add based on response from company: My order numbers are 26581 (two chairs) and 26290 (two chairs and side table) - Orders were placed in June 2021. I emailed about the table being uneven on 11/10/21, which went unanswered - I know what company I ordered from, and I know these chairs are garbage.
Edited AGAIN - because the company response is ridiculous.
First of all, these chairs are on a covered screened in large porch. They are not out in the weather. Second, the fact that they were made wrong has nothing to do with the location of my chairs.
Finally, you do NOT respond to all messages within an hour because I have a whole slew of email communication from the time I ordered the chairs in June until they were delivered in November, some of which went unanswered for days.
Finally, I can't control where my emails go, but any reputable business would check their spam folder regularly for customer emails. I've worked in customer service for 25 years. I know how it works.
You completely changed your response and removed the part basically stating that I didn't buy the chairs from you. Clearly you don't want to address the issue. The chairs are garbage.
Response from Adams All NaturalMay 31, 2024
Hi Amy.
I am so sorry to hear of your experience! I now see your order and understand more. These rocking chairs are not meant for leaving outside on a long term basis. They were created for covered porches or inside. We would absolutely speak with the manufacturer about your experience but after almost 80 years in the business the owner retired and they closed their doors.
I'm unsure about the unanswered message as we return ALL emails and voicemails within an hour. Even during COVID when the phone was constantly ringing we never left a contact more than a day. The only thing I can think of is that your message went into SPAM. But we are sincerely sorry for your experience. That is not the normal MO of our company as you can read by the many other reviews that we get from other customers.
Take care,
Holly
RA
Rolf A.
The ordering process was easy and…
The ordering process was easy and efficient. The products arrived in very timely fashion. Thank you
WR
William R.
Red cedar trellis
Customer service john was very helpful in answering questions especially on measurement questions,
