Ronda
Excellent customer service
Excellent customer service. Friendly and responsive.
Response from Adams All NaturalFeb 23, 2021
Hi Ronda. Happy to help anytime! Enjoy your loftbed. Mary

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Adams All Natural (cedarwoodfurniture.com) has 284 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Ronda
Excellent customer service. Friendly and responsive.
Response from Adams All NaturalFeb 23, 2021
Hi Ronda. Happy to help anytime! Enjoy your loftbed. Mary
RHONA K.
I had no problem with Adams All Natural but I did have a problem with the carrier they used to deliver their product.
Response from Adams All NaturalFeb 20, 2021
Hi Rhona, Thank you for the review. FedEx Freight as well as any other freight companies have different levels of service depending on where you are. I'm so sorry you had trouble. Hopefully the suggestions we gave you in dealing with them helped. John
customer
The quality of the swing is excellent. It looks great. Delivery was good. Assembly was difficult. Yes there was a video but that was for several different products, and step by steppers could easily do the steps incorrectly. There really should be written step by step instructions for each product. If you only have the video, make sure you watch the whole video before you start assembly.
Response from Adams All NaturalFeb 18, 2021
Good afternoon! I just checked with the shop that makes the Yard Swings for us and you should have gotten assembly directions with your order. I'm so sorry if those were not included. You are correct. Having directions on how to put one of these together would be really beneficial! In the future, if one isn't included, please reach out to us and we can get one emailed to you! We hope you enjoy your yard swing! Holly
Marianne
Ordered this as a gift for the president of our small business. It was everything that was promised. He really enjoyed getting it and putting it together. Wish there were more put together items on your site. Definitely would recommend to anyone who likes to put things together on their own.
Response from Adams All NaturalFeb 17, 2021
Hi Marianne, So glad that your boss enjoyed it. Please let us know if we can help further. Holly
Anthony
I went to the website looking to but some paint so i could repaint (touchup) a chair I had bought a few years back. Although I was not able to figure out how to purchase paint via the website I was able to call the customer service department and they were very helpful in walking me through how to order the paint and I was looking for. While there I also ordered some leg rests to match some chairs i had bought in previous years. We love them and with the newly painted chair everything looks great. My wife mow spends many hours sitting in her chair and resting her legs at the same time.
Response from Adams All NaturalFeb 17, 2021
Hi Anthony. So happy that we were able to help. That is what we are here for and happy to help any time! Mary
Linda
I purchased a round wooden bucket for my well house. Was very pleased with craftsmanship. Looks great in the well house.
Response from Adams All NaturalFeb 17, 2021
Linda. So great to hear your feedback. We have only recently been offering this bucket and are happy to hear your thoughts. Holly
Lee
Chair arrived promptly, easy and fun to assemble.
Response from Adams All NaturalFeb 16, 2021
Hi Lee. Glad you enjoyed putting together your adirondack chair kit! Let us know if we can help again. Mary
John
Overall, I am fairly happy with my purchase. The packaging was good. I only had one broken minor part from shipping that was easily fixed. The quality of the wood was pretty good. All the hardware was there and included a drill bit to drive the hardware in. Much of the assembly is made easier with pre-drilled parts. If the assembly instructions weren't so poor, assembly would have been a snap. The cost of the product was fairly expensive. But, considering it was cedar, shipping was included, the product itself, etc., I am pretty satisfied. Once assembled I was very happy with the product, but made a few modifications to make it more sturdy. What I was very unhappy with was the assembly instructions. Very poor. Written instructions were vague at best and the pictures to illustrate the assembly were worse. These deficiencies caused more than one instance of cursing on my part. Major upgrades are needed in both areas.
Response from Adams All NaturalFeb 16, 2021
Hi John, Thank you so much for your thorough response! We have not heard that before in regards to the assembly instructions with this item. But we are very happy to know it and will pass along your comments to the factory. Clearly written assembly instructions are super important. Holly