CB2Reviews of cb2.com

I’ve purchased two cb2 furniture pieces. One was a caleb zipperer upholstered bed (returned) and the second a beautiful marble coffee table “Irwin” (stock mismanaged, order canceled by them). When my order was canceled, I received no notification and had to call myself to ask why it wasn’t delivered or even shipped, wasting time and preventing me from getting new years deals on an alternative while I sat on a yoga mat in my unfurnished apartment. As for the bed, I liked the wood quality but the website misrepresented the color of the fabric, skewing it ivory. When it arrived it was popcorn yellow. Of course I sent that right back. I also feel that they overcharge for delivery. I was mostly upset about the coffee table because it was beautiful and it was listed as in stock when I bought it. So not only was it not in stock, but it also wasn’t even available due to a missing part in China and was fully removed from the website a day later. And to top it off, when I explained that the website was showing stock and my receipt showed stock, and my order online with my account showed a missing piece backordered at the time of purchase, the website still was showing a few available to purchase for my zip code, I was blown off and they didn’t seem to care much to fix the misrepresentation of availability and tried to inform me what I had just explained to them. Annoying. Then I asked can I have a coupon for the inconvenience, and they said sure but why not offer to begin with? My backup coffee table sold out while I was waiting for this to ship.

I have a made a similar experience with CB2 / Crate and Barrel. I ordered a bunch of furniture from them, usually it arrived without an issue, but always with delays. During Black Friday I ordered my couch table and a few other items that I was excited to receive before hosting my Family for Christmas. Unfortunately the order was set to "$0", making the CB2 Team think it wasnt paid, but I did get charged. Now they didnt even offer to actually express send the items, but said they'll refund me in 7-10 biz days. Frustrating!! I ordered on 11/25.

A 0 rating needs to be possible here because their incompetence is just as ridiculous as fragilepak. I had generally good experiences with them until I decided to order custom furniture, and now it has been over three weeks since my supposed delivery was supposed to take place and nothing. Fragilepak claims cb2 isn’t responding and CB2 claims Fragilepak isn’t updating their information. Both of them have been absolutely useless and giving me the run around for three weeks. Even after getting a customer service rep to “escalate” the issue to a superior and bring assured I would be hearing from them in 24-48 hours, I have not heard even a whisper. It has been well over 168 hours, so that was a blatant lie. I have a $2k sofa out there somewhere I had to wait months for and it has been a nightmare dealing with this issue. CB2 hasn’t done a single thing to sort this out. I cannot even cancel the order and tell them to get lost, because it is a custom order. I am so close to just filing a complaint with my credit card company and getting a refund that way at least. I literally could’ve spent half this money at IKEA and had a sofa months ago. I don’t know why they’re acting like it is rocket science in order to track this down and get it delivered. The premium I had to pay for this furniture and delivery is ridiculous given the level of customer service from a supposedly high-end furniture store. Even Walmart has better customer service than this. I had plans to buy more custom furniture but I will never make that mistake again.

DO NOT ORDER. Ordered multiple items, some custom. Custom order was delayed 4 months (Took 9 months to arrive!) and some other items were LOST by CB2, thereafter had to be placed again on back order. I agree some items are BEAUTIFUL and unique, BUT NOT WORTH IT. Spend more for a reputable brand that has their stuff together, will actually respond to you and most importantly DELIVER your items.

Ordered a bed, immediately was back ordered. After 2 months we had the bed delivered with no hardware. It’s sitting in pieces for weeks in our room and after 4 calls no one can figure out how to get me the hardware. Each agent said they would call with an update. Not a single one will. I’m beyond frustrated and asked to have it picked up. I’m throwing this piece of trash bed outside and stopping payment for the bed. Will NEVER order again from this company.

I purchased a custom sofa in July and the estimated delivery was early August. It is going into November and no delivery is scheduled. Due to it being a custom order, I can’t cancel the order. They would only refund half of my money, if I canceled the order. They take no responsibility for the delays or the missing order. A company of this size should be able to track an order and provide real status updates to customers. Their customer service reps all have the same script with no resolution. They even scheduled a delivery only to cancel the day before. (This was the only time someone from CB2 called me.). Not sure if I will ever get my sofa or money!

Shocking customer service. Pls don't ever order online. Very expensive pot arrived with huge cracks. I went online immediately and twice submitted return with a picture. No response. I would expect at least an acknowledgement that I sent something in... I then called the next day and spoke to a woman who assured me a return label would arrive. Again nothing. So will call again and waste time tomorrow. Never again with this company.

Horrible communication!!! Ordered a ladder desk from them online over 7 weeks ago . First issue was I never received an email confirmation for the order. Thank goodness I took a screenshot of the online order. I had to check on the progress of the order online to see what was happening as I never received any type of communication from them. Checked in on the order every few days and scheduled my pickup date online and never heard back. When I went back on the site to make sure the order was ready for pickup, the site asked me to reschedule my pickup, which I did and noticed that a portion of the item was on back order. I then called CB2 customer service to find out what was the issue. Rep told me the desk came in 2 boxes and that one seemed to be on back order but he would investigate and call me back. He never did. A few days later I get a call from their warehouse contractor (AMJ Campbell) asking me to confirm the pickup location. After days of back and forth with AMJ Campbell to confirm a pickup date, location, and that I would indeed be getting the full order, I get a partial refund from CB2 on my credit card with no explanation. I called CB2 customer service once again and they advised me that a portion of the desk was unavailable at the moment. This time the Customer Rep was very nice and said she would investigate and sent me her details via email. She said she would call me or email me back with a solution as she could see that my order was only partially available but would figure out why the desk was in stock, but not the shelves which are supposed to come with it. Didn't hear back until I saw a refund from CB2 once again for the remainder of the order and an email from the last Rep stating the item is no longer available. It's been 7 weeks of chasing this item and these folks! Not impressed at all!! Can't review the product because we never received it and apparently never will. I'll never buy from them again!!