CB2Reviews of cb2.com

Horrible costumer service. I can understand not being able to help with after sale support but there is no excuse for being impolite and dismissive.

I don't normally write negative reviews, but I'm so tired of companies like CB2 charging $1000's of dollars, delivering crappy products and treating me like garbage. I ordered an "Original" artwork. It was pricey (at least for me). What I received was not nearly as nice as the website photo. It is VISIBLY INFERIOR at a glance. Yes, it has the same design and colors, but it is obvious that much less care went into its creation. I won't hang it on my wall. Customer service says that since the description states "Each piece will be unique" they have no responsibility to me and I am stuck with something that I will not use.

Terrible customer service . I think they’ve outsourced them abroad . I used to love this store! Argh West Elm is my last resort.

Horrific experience with customer service. I was a long time customer being a designer but not anymore. My client ordered a sofa and it fell apart within months. The sofa was so horrible they stopped selling it after it got so many bad reviews. When I brought this to CB2’s attention in attempt to solve this frustration for my client, they said they could not do anything but give a 10% discount. I have only ever had to return one other piece of furniture over the years and their competitors were happy to help me resolve my issues and actually stood by their quality. CB2 is a multi-billion dollar company that won’t let a loyal customer exchange a 2k couch. Absolutely horrible and I will never trust or recommend this greedy and useless company ever again. I had no idea I would end up being this disappointed with them.

I purchased a daybed for my guest room. Cushion for the bed was so hard I had to purchase a new cushion. While sleeping on the bed one evening the bed frame completely collapsed only after a handful of uses, exposing cheap particle board wood. Thank goodness no one was injured when the bed collapsed. In an attempt to resolve issue they were apologetic for the “inconvenience” and wanted to credit me $118 on a $1200 purchase. Unacceptable.

I have been a very long and loyal customer of both CB2 and Crate and Barrel. In fact, I've spent tens of thousands of dollars over the years between these stores. My entire house is CB2 furniture and decor. I have always been helped immediately if there has been a problem and they have been extremely prompt with a variety of solutions. Unfortunately, that is not the case anymore. CB2 outsourced their customer service to the Caribbean where there are babies screaming in the background, can barely hear what is being said, and zero customer service skills. I juse ordered an expensive rug that took three months to ship that came damaged. The "Supervisor" had the nerve to tell me that if she were me, she would just get down on my hands and knees and wash the spot that was damaged. I do not work the amount of hours I do to be able to afford to purchase high-end furniture and decor from a store like CB2 to have a supervisor tell me that I should get down on my knees and scrub. This just shows the level of IQ with outsourcing and not keeping their customer service in-house. This will be the last time I purchase from either brand, and I will gladly spread the news to all close friends and social media as CB2 is not the same brand that it used to be. Very sad as I was a loyal customer.

The lack of common sense of this company is mind blowing. If you order a desk that was advertised as "clearance" the item is shipped in 3 different shipments, you need to pay for each of them even when you won't have the complete item until the 3rd shipping arrives and you assemble the desk. There is even more insanity to the story, the third shipment will arrive in December 2024. We are in Jan 2023. How can this be "clearance"? I called 3 times because I could not believe the absurdity of this. The 3 representatives gave me the same ridiculous story. Shall I continue? I ordered some small items and yesterday got a shipping confirmation. However, today I got an email saying that the order was cancelled because the items are no longer available. How can you ship something (I got the confirmation for this) that is not available. Stay away from this store, they have serious issues.

Absolutely awful customer service. I am 100 miles and 2 hours from their closest store. I had a large return to make and it was going to be costly, so I called CS to see if I could drive up to return to store, as I was going to an event in that area anyway. CS approved it and said that the approval was noted in my account. Drove 100 miles and 2 hours and store and staff declined to take return. Management refused to get involved. Called CS from store and only accommodation offered was shipping label for me to use from my home. No reparation for 200 mile, 4 hour round trip.