CB2Reviews of cb2.com

Placed an order on January 17 2025. Still waiting on delivery. Traced the item and it's been sitting in shipper's warehouse and has been since Feb 7th. Unable to get anyone at the shipping company (Ceva Logisitics) to return calls. Shipping company won't delivery unless I schedule a delivery - but can't do that because no one calls me back! I've spent countless hours on the telephone with customer service at CB2 - keep getting passed around from person to person. Individuals call me back but don't leave their name and just provide customer service and end up on the never ending circle of incompetent customer service reps. To top it off, they won't allow me to cancel the order. Buyer beware.

I purchased a candle holder that was supposed to have been delivered on 02/03/25. The third party shipping company informed me that they had not received the holder from CB2. I called CB2 and stayed on the line with them for almost an hour and got three different stories from the agent: 1) The shipping company lost the holder.2) The holder was not sent out to the shipping company 3) They had run out of the candle holders and therefore, they could not replace it. So many stories on just one item. I believe they run out of the holder yet they posted it online for sale. Who does that? This is an absolute joke of a business.

I purchased a book shelf in October. At the end of December I received the shelves. It took a while to get that so I assumed that the brackets would follow eventually, when they did not, I contacted them only to find out that the wall brackets were sold out but they shipped the shelves anyway for funsies. Long story short they tried to charge me to return something they never should have sent anyway. And I never received a full refund for something I never received. After multiple contact attempts I gave up. I had purchased with a gift card so I had no recourse and it’s not as though I’m eager to buy anything from them again anyway.

Sigh...this used to be one of my favorite stores, but thanks to shady, rude Lizette, one of their managers at UTC, I am done with the brand. Absolutely rude and deceitful just to make money. She tried to swindle me for an item that was marked down from LAST SEASON, that she and her team charged me full price for, then lied about it when I discovered it was a discounted item. The item was tagged by them for $207.97 (it went to clearance) and she charged me $699.00 for it, but wasn't smart enough to take off the tag. I went back to the store to show her, she attempted to make me look silly in front of other customers but clearly she didn't anticipate arguing with a lawyer. Needless to say, I got my refund. I said ok, no need to shop in the store - I'll just order and have stuff delivered from online. My order that was in stock, I've been waiting over a month for most of it. I received a couple of items, pillow cases - they were stretched/used, had a slight odor and no tags on them. All the reviews are saying the same thing, CB2....hire back your old staff or lose more of your customers...and fix Lizette, she needs some retraining and some Listerine for her foul customer unfriendly mouth. Yuck, girl.

Ordered a set of velvet chairs and both arrived HEAVILY damaged. Customer service is a joke.

The incapability of this company is astonishing. I ordered 2 items: a bathmat and some kitchen utensils. Today, 4 days after placing the order I receive a notification stating that one of the items is "Ready for pickup" 1 hour from where I live. I paid for shipping for the entire order and never selected to have anything picked up. I contact support and it takes the agent 45 min to get back to me. She then asks me, what would you like to with the bathmat, I kindly explain that I would simply like to have it delivered. She then takes me a series of back and forths stating that the store said its not available for shipping as its ready for pick up. I again explain that I paid for shipping and never asked to pick anything up. Someone then sends me a text, and again states I can pick up the item. I once again explain that I can't pick up a single bathtub 1 hour away while i paid for shipping! This is complete nonsense...

What an absolute sham of a company! I ordered a couch from them on sale. This was for a customized item, that required a 50% deposit. When I received my receipt via. email, the wrong color was reflected on the receipt. That was a stock color, which doesn’t require a 50% deposit because it’s not custom! I immediately reached out to CB2 via. chat, no one got back to me. A few days later, I made additional outreach attempts via. phone, no one responded. Finally, five days later, I make outreach attempts via. the chat feature and telephone. I get in touch with a manager, who confirms that my cookies reflect that I added this item to my cart, several times. She then says that she’ll have to charge me 50% more for the custom item I ordered, in order to ensure that I receive what I actually ordered! She then insists that I ordered this other color, even though I would’ve been charged FULL price for the item, if that were the case since it’s in stock! She also advised that it was now slated to arrive mid-November even though the couch I custom ordered was on back order until December, further supporting that an error occurred because my receipt reflected “mid-December delivery” for this customized item! I advised CB2 that this was shocking, and that I believed that they should honor the original price point, since I have screenshots that reflect what I actually purchased, which was supposed to arrive in mid-December. I have screenshots confirming it’s a customized order, that it’s arriving mid-December. It’s the receipt that reflects the faulty color, which is what prompted me to reach out again and again. I advised the manager that I had purchased chairs, curtains and end tables, with this specific couch in mind, she did not care! She said there was nothing that they could do, other than cancel my order, even though customized orders can’t be cancelled and then proceeded to call me a liar by saying that I had ordered it in this other color, when my screenshots suggest otherwise! Then she said I should “clear my cache” to ensure no errors happen again! Acknowledging that an error did, in fact, occur! Like my screenshots reflect! They wouldn’t even offer as much as a coupon to make good on this. The only way I could have what I originally ordered, was to pay 50% more than I already had committed to!! How many customers is this happening to? And how many people just hand over the money, because they’ve fallen in love with their selected items? Shame on CB2! Will never do business with them again.

We had a bad experience with their customer service when it came to our wedding registry. But, we didn’t receive a dinnerware set I was really excited about. Unfortunately, at least 1 of every item has chipped so far and it’s been less than 2 years. We follow the care instructions and don’t have kids, so this really shouldn’t be happening. I debated getting a second set for backups, but unsurprisingly, they have discontinued that product line. I’d highly advise against buying items like this from this brand…