CB2Reviews of cb2.com

Ordered a floor lamp and only received a shade. They said they would send replacement which I never got. Then they billed my credit card co $650. And would not give me a credit. They also billed me 800 for a rug that I never ordered. No customer service could help spent a day trying to resolve and nothing. Totally incompetent bunch of morons and scammers.

They took an extra $420 out of my account for delivery though I had already paid $540 at checkout. They did reimburse me but had a lengthy excuse. The outdoor furniture which I paid well over$6,500 for is low to the ground, you feel the width between the bars through the thin cushions that has ties in the wrong spot so the cushions slip and slide. Don't trust the photos!!! Half the cushions just got here today. Such Junk.

Ordered an “in stock” item almost two months ago. The delivery date has changed multiple times. Contacted them twice and I can’t seem to get a straight answer as to why this “in stock” item has not yet been shipped.

Worst customer service online. Placed the order , never got confirmation email or tracking number , chat doesn’t work and they not answer phone.Insane ! I will go ahead and file claim to return muppets money back

The customer service received by Crate & CB2 is HORRIBLE. I purchased expensive curtains and an armoire on a no-interest promotion. I missed the deadline to pay for the charges in full so interest was charged. That I understand. What I don't understand is why a Crate/CB2 credit card service rep would tell me (on a recorded line!) that if I paid a balance of $1500 the promotional interest fee of $789 would be reversed??!! The interest fee is STILL on my account for over a year. I keep arguing this point, and all I get is Crate/CB2 telling me I missed the promotion cut-off "conveniently" ignoring the very real issue I'm contesting above which came directly from your customer service dept. It's been a year and I will continue to fight this shady practice that was done to me. I want a refund. I demand justice. I'm tired of waiting for this issue to be corrected and Crate/CB2 to do right by me. I've been a longstanding customer and I now have a very sour taste in my mouth. What was done to me is unethical! Placed another call to refute this issue today, 5/8/25.

The worst customer service - they keep changing the shipment date - I've been waiting almost three months for a sofa that I have already paid for. No one calls back, the chat and text functions - nobody responds. Would never order from them again.

Sorry, i want to put Minus 5 stars! Unfortunately i did not read the Spectaculars reviews before buying in CB2. Everything that you can see in the reviews is True! The delivery was a Disaster after paying in full .Once you get the delivery day confirmed by 2 phone calls .The day before was canceled because the table was Damaged. I spoke with customer service and they told me at that point that the table was in back order and they were expecting the new shipment for middle or end of April (that was in February 2025. On April 25th i received my table that was damaged and at the time of delivery i called customer service and sent Photos of the damaged part.They told me do not worry and they scheduled the new delivery for April 30th Then they called saying that will be delivered on May 1. On the April 29 I received 2 calls confirming the delivery.After that i received another call cancelling the delivery because the table was damaged. My question was : CB2 buys only Damaged merchandise? CB2 customers are stupids ? CB2 play with the customers ? CB2 is Not a reputable Bussiness! For your own peace of mind Avoid this place. After this review i will place a complaint in the BBB. Once you read this it is under your own responsability to buy something in CB2

I would give it a ZERO IF I COULD Absolutely horrible experience with CB2. My client purchased a table during her home renovation, trusting that a “reputable” store like CB2 would deliver a complete product. After weeks of waiting, once renovations were finished, we opened the boxes — only to find that the hardware for the legs was completely missing. No bolts, no screws — nothing. I immediately contacted CB2 customer service and was promised that the hardware would be shipped to the new address along with a team to assemble it. Instead, CB2 botched the delivery address — not once, but TWICE. I wasted over three hours talking to multiple customer service reps. Patricia, in particular, was unbelievably unprofessional, unhelpful, unreliable, and made the situation so much worse. She showed zero urgency, gave wrong information, and clearly had no interest in resolving the issue. I later spent 35 minutes speaking with another rep, Taja, who admitted that the hardware wasn’t even available and that someone would follow up the next day. No one ever called. To top it off, today we received yet another notification that CB2 attempted to deliver — to the wrong address AGAIN. At this point, the table is completely unusable, and CB2 has offered no real solution for the massive inconvenience and wasted time they caused. The level of incompetence and disrespect for the customer’s time is absolutely mind-blowing. CB2 markets itself as a premium brand, but their service is anything but. Buyer beware — if you expect complete orders, professionalism, or even basic competence from CB2, prepare for a nightmare.