CB2Reviews of cb2.com

I have never written a negative review ever - so this has to illustrate what a nightmare I am having with CB2. I made a large order last year and informed CB2 that I wanted to return 3 of the smaller items in December. I am STILL WAITING for them to attend to me. I email regularly and get a reply that they will be in touch. I am a very big online shopper and buy from both US and non US sellers and I have never had this nerve racking an experience. I also try to call their hotline and have been subjected to 60+ minute waits. This level of aggravation is not worth any purchase and I would highly recommend that you only buy from CB2 if you are absolutely certain you will never return anything or need their customer service.

I ordered a few items in early May along with a few others. Intl shipping fee almost doubled an already expensive total quote. Now it's half August and the items are not here. Last email from CB2 stated on 1st of August that the freight forwarder will pick it up in 24-48 hours. No sign of a tracking number as of today, Aug 12th. Still waiting. Don't order if you need the product this year.

Worst delivery experience ever. Almost none of the furnitures are in-stock to begin with, and expected available dates for backordered items are never accurate. I placed an order in October for multiple furnitures based on the suggested available dates from their website (which ranged from early November to early December), but I still haven't received any of the items (it's early December now), and the expected available date has changed to late December. What's worse is that some of the items is actually available now in their storage, but they wouldn't ship it until other ones become available unless you pay extra.