CB2Reviews of cb2.com

I purchased something online. it's been more than two weeks, and I don't have any update on the shipping. the item wasn't even a back-order. I called CB2 at Soho location in NYC and one of the associate told me he would get back to me with an answer. Obviously he never got back to me, I called again today, I asked for him, and all of the sudden he wasn't in the store, even though he was a minute ago when I called. I left a message, he hasn't called after two hours. Then I called at 800 line and it took forever to be answered by someone, no matte what time I call, it takes an average of 25 min to be attend by someone. Again, they didn't have an answer for the delay nor a date for the delivery. Costumer services at CB2 is really bad. I don't think I would ever purchase something online. it is not worth the headache and the wast of time trying to understand what is going on.

I bought a large mirror for our foyer from CB2. When we removed all the packing, we discovered that there were numerous dings and scratches on the mirror. I contacted customer service, they asked for a photo which I sent them, and they refunded me $74 out of $274 total which I paid. The message seems to be "Keep the damaged $200 mirror, and see how nice we are to give you a partial refund." I continued to try to get resolution, and they simply stopped communicating with me. I will never buy anything large or expensive from CB2 again, as they are not trustworthy.

The designs look great, but it seems impossible to buy something that isn't backordered and that arrives in one piece at the right address. Their logistics and customer service are really off. I'm currently waiting again... unusual high call volume, the usual; last time it said the estimate wait time is 78875 minutes... what? It's been a ride, lost shippings, a chipped mirror, a re-sent lamp that I had already returned to a store, but to make it interesting they delivered it back to an old address.

Their backorder items are, as one other reviewer said, "virtual". They'll happily take your money then provide you no information on when your items might arrive, the backorder dates consistently move farther into the distance. Using their customer support is of no help either as every means of communication is "experiencing higher than normal volumes". I have been sleeping on the floor and keeping my clothes in a cardboard box for 2 months as a result of their estimate delivery lies. As good as their products look, I will never shop at CB2 again.

YOU PAY FOR RETURNS! I ordered a curtain rod that was in stock. It was dispatched 4 days later and arrived one more week after that. The rod I received was in a wrong color. I arranged a return but the only option they had is for me to pay for the return. So, even if it was their mistake, I have to pay for it.

Here is a review I tried to post on their website. "Ordered this chair 2 Jun 2018. It was in stock and avail to ship to my address according to the website. Ordered the chairs with some other items and once I got the confirmation e-mail the chairs and another item were back ordered and would not be delivered until the end of Jun. Didn't seem like a big deal at the time so we let the order stand. End of Jun comes and passes, we go on vacation beginning of July and it's now mid July (18 July 18) still no furniture. No calls, no e-mail, or notification of status changes. I call CB2 and find out that it's back ordered until the END OF AUG. What is this company doing? Do not believe the availability status' that are listed because as I type this the web site states that the chair is available and currently deliverable to my zip code. Right." Their response: "AndyC, Thank you for your review submission. Based on the content of your review, you may be contacted by customer support directly to follow up on any outstanding issues with the product or service you received from CB2. Based on our review guidelines listed on our review form, some reviews may not approved for publication for the reasons listed below. Your review cannot be approved for one or more of the following reasons: - mentions a competitor - directs business away - includes personally identifiable information - mentions shipping complaints - includes inappropriate media - contains a URL - is vague or needs more detail - includes profanity - raises product quality/safety concerns" No one has contacted me. They don't really care. Their site is full of false information and false reviews. Never shopping here again. This is also happening with a table I ordered as well. Just trying to give people the truth about products that aren't really in stock at all.

for over a week I have been trying to contact them---I have been on hold for over 30-40 mins each time and NO LUCK. They ask if you would like them to call you back, tried that as well--NO LUCK. I have emailed them with my question three days ago NO ANSWER. They are bad, really really bad. One thing I find most egregious is they say "due to high call volume your wait may be more than 7 minutes" what the hell does that mean??!!....30 minutes is more than 7 minutes, one hour is more than 7 minutes....five hours is more than 7 minutes! This company is a big big mess with customer service

I ordered almost $2000 worth of chairs in the middle of May, with them being on backorder the middle of June. It is now mid July and the backorder date kept getting pushed back further and further. No one could give me an answer when it will be in. Luckily I had a good experience with them refunding me and ended up finding the same exact chairs on overstock.com for a fraction of the cost! All of their stuff comes from China anyway, that is why it takes so long to come in.