CB2Reviews of cb2.com

Poorly managed - they should close down their store! We ordered items from their email advertisement. The 2 outdoor lounge chairs and birdbath were both advertised to us in the email. So we go to the store and buy them. They don't have them in stock. we get them months later, and the birdbath is now delayed to end of summer when I no longer can use it. this is ridiculous. They don't even feel bad about it or apologize. There is an automated email letting me know I won't get my item that I've already paid for, again! Poorly managed.

Beware! Absolute WORST customer experience ever! Ordered the Ditto II sectional sofa and patiently awaited delivery. When it finally came, the order was wrong. They sent me two left arm sofas, versus a sofa and chaise. When the delivery men opened it in my apartment (scratching my hardwood floor in the process), and we realized it was wrong, they wouldn’t take it back and told me they weren’t permitted to do that, and that they had to leave it with me as a “loaner.” I explained I clearly didn’t need a loaner as still had a sofa in that space, but they still did not take it with them. Then, I called CB2 that day (6/14/19) at 2:04 pm CT to tell them what happened and that I wanted it out of my apartment. I have a small one-bedroom space now occupied with three sofas! The customer service woman said the earliest they could come get it was on June 28! And, she sent me a $50 gift card assuming that would ease my frustration. I never received a confirmation that they were picking it up, so I called back again today (6/21/19 at 11:56 am CT, and they called me back at 12:15 pm CT), spoke with Heidi in customer service who, after I asked to speak with a manager and she said the manager is out of the office, transferred me to Karen in problem resolution. I was told that they had NO RECORD of my phone call on 6/14!!! And, now the earliest they can come is in July!! I explained to Karen that they are causing me to LOSE money since I often rent my space on Airbnb and cannot do that with my apartment in this state! And, CB2 still has my $2,000 that I want refunded after they pick up the sofas! So, essentially, they are making money while I am losing money and there’s absolutely nothing I can do. And, I am also expecting company as well and embarrassed at what my apartment looks like right now. I even offered to ship it myself to their freaking warehouse, but of course they won’t allow that to happen. This is UNACCEPTABLE! This was my first experience with CB2 and will certainly be my last once this is resolved. I will NEVER shop there again – EVER. I wish I saw their HORRENDOUS reviews before I made this purchase!

This has been the single worst retail experience that I've ever had in my life. I ordered a couch and chair from CB2 in October of 2018 for my new apartment, spending over $1,500. Unsurprisingly, everything was back-ordered despite being listed as available for delivery. I specifically chose these items because they were among the few that weren't back-ordered. Alas, we sat on fold-out Ikea chairs for over a month while we waited. Finally, delivery day came around. The guys showed up hours late - a weekend day wasted. What was worse, the chair that we ordered was completely defective - leather was warped (looked awful), stained, and scratched. How that chair even made it onto the truck was beyond me. The delivery guys took some photos and told me to request a replacement. Requested a replacement - was told that the chair was now back-ordered again - UNTIL MARCH 2019(!!). Four months went by and March arrived, nothing from CB2. Three more months went by - it's now June of 2019. I emailed them to see what could possibly be going on - and my chair was finally available again - how exciting! And they carved out a delivery window just one week away, which was great. Delivery day #2 rolled around, delivery guys were on time - brought the chair down - IT WAS A COMPLETELY DIFFERENT CHAIR. I refused delivery, and have gone back and forth with them no less than 20 times since then. They offered to schedule another delivery, but rather than waste another Saturday I said we'd just keep the chair and ask for some sort of refund. They refunded my shipping cost (are you kidding me?), then gave me a $200 gift card (also a slap in the face - it was a $650 chair), and finally offered a full refund, which they didn't mention was coming as a gift card. Time for the icing on the cake - the gift card was shipped to a totally different address (!!), and I haven't received the shipping fee refund. Someone just emailed me to see when they could come pick the chair up - I'm at a complete loss for words. It is truly unbelievable that they can treat their customers, who spend thousands of dollars for mediocre, albeit stylish, furniture so poorly. I wish there was some way to sort this out, but every time I email them somebody completely different replies who doesn't seem to have read the 20+ email long thread, and we're getting nowhere.

I this has NEVER happened to me before. I ordered something online and it said it ships within 2-5 days. I never got a shipment email after 10 days. I called and they said it was back ordered and they wouldn't ship it until 4 months later! I actually waited.. They never shipped it and never notified me and I still have yet to hear back from them on a refund. it's been 6 months. They literally stole my money.

I purchased a Cielo sectional sofa that cost over $3000. After 1-year the back cushions sunk and no amount of fluffing will fix the issue. There is a design fault with the sofa. I have notified CB2 several times over the years and they never have rectified the problem. They will not post my review on there website, and have removed the other negative reviews on the Cielo sectional pieces too. Buyer beware - CB2 reviews (on their website) are selected. I will never purchase from CB2 again.

Their discount is a scam. They had me give out my friends emails to get a discount, than never gave the discount but started sending my friends junk mail-

Black Friday 11/2018 I purchased a $200 wall tapestry, my order went through with no problems. In December, I received an email saying the product was back ordered until early January. In January, I received an email saying it was back ordered until early February. Today 2/7/2019 I called CB2 customer service and was told I was 2nd on a very long list of customers waiting for this product. Still, I should not expect it to be delivered until the very end of the month or early March, per customer service. I brought to their attention that I ordered this piece 3 months ago. Is it being grown and made from scratch?!? How can they sell products on their website that are back ordered for months? I was told they are having problems with Asian customs. Still, I mentioned that when I purchased the item it did not say back ordered on their site and when I check it now, it still does not say back ordered. I also find it on extremely poor customer service to tell me that I received free shipping and $20 off by using a promo code when I ordered. Does this mean I owe you or make up for taking three months to be delivered? Very rude. I would absolutely recommend not using this store. Also customer service took about 1 hour.

I live in the UK. I want to order a sofa and have requested an international shipping quote on 7 occasions but I have not yet received a reply. I have made a formal complaint to both CB2 and Crate & Barrel but I have not even received an acknowledgement.