CB2Reviews of cb2.com

If I could give a zero I would. Back on August 18th I ordered to pillow cases off the Bride and Groom's Wedding Registry. On October 1st, I was told this didn't get delivered to the Bride... The customer service was able to tell me they were resubmitted and would deliver on the 3rd, just a few days later from my call. They blamed this mishap on FEDEX, instead of just taking responsibility. On October 13th, I was told by the Bride she still did not receive this! I called customer service and this agent was great, she fixed the issue and said to expect the delivery no later than the 22nd of October. Well, today is October 26th and we still have not seen this! These are expensive items to just not show up! I will never use CB2 again because of this FIRST experience I have had with them. Very disappointing. Now the Bride herself is trying to handle this matter, what a bummer!!!

What a terrible experience with customer service at CB2. I posted a negative review about one of their products and suggested that the product shouldn't be sold anymore. I didn't ask for anything at all, but the customer service department emailed me about my review and concerns and said they wanted to "make it right". Then they proceeded to insult me and tell me I wasn't maintaining the outdoor table I bought correctly. I told them I did use their instructions but it made things worse so I used other cleaning solvents to get the terrible stains off. They referred to their care instructions. So instead of really wanting to help, they decided to turn this around and suggest that something I did resulted in this damage. What an insulting way to treat customer service. Better to not even respond to me than to start trying to justify selling a piece of junk. A smarter approach would have been to tell me they would look into other complaints (there are numerous) and consider removing this item from their store. Then at least others don't get plagued with the same problems. Just a real disappointment. It seems CB2 just doesn't care about their customers anymore and simply look for justification rather than making things right.

Spent over $300 to order worthless duvet cover that doesn't look anything close to the quality of what was advertised on their website. This site a complete scam. Worst experience ever.

Unfortunately for me the bride and groom I was buying for seemed set on CB2. I tried to buy a shower gift in August, on line and after multiple attempts was never able to get it to go through. Ultimately I drove to the store to buy a gift card. I waited forever for help, the gentleman at the counter seemed intent on talking with a friend and there was no one else in the store to help. Today I am trying to order the wedding gift. The chat line que is long and the Paypal connection will not work, plus the item is on back order so who knows if they will ever get it. While they seem to have great products, they should also recognize that customer service is important. I've learned my lesson. I buying a gift elsewhere and will stay as far away from this store as possible. It is a nightmare.

Where do I start? I will tell you they do not honor new advertised sales prices that are being delivered directly to your inbox, even when the items are still in the "processing" stage and not shipped. Or, at least getting ahold of customer service to check on that policy won't happen. Confirming the price you're actually paying IS NOT AVAILABLE under your account or orders on their website. You have to go back to the initial confirmation email of your order to see your costs. I'm not sure this is actually a legit business, honestly. Who does this?

Bad customer service and misleading product advertisement on website. They allowed me to ordered an expensive item online that showed as available which I was later told in an unhelpful manner was no longer available in any of their warehouses.

I've been trying to return a poor-quality product for weeks. It's a chair so uncomfortable, I'm amazed they sell it. My repeated emails to customer service have been completely ignored. I've been waiting over a week for a response. Yes, I checked my spam folder. I'd much rather email customer service than call. Which brings me to my next point. Calling CB2 is incredibly painful. If your experience is like mine, expect to wait at least 10 minutes to speak to someone. After finally getting ahold of someone in customer service, they scheduled a FedEx pickup for Monday. I received a confirmation email from a FedEx.com. I wasted another 30+ minutes on the phone with CB2 customer service. They told me that "FedEx doesn't pick up for CB2 on Mondays" – What? Then how did a pickup get scheduled on a Monday? Now the pick is scheduled for Wednesday. Will FedEx show up? I don't know.

I was in tears from dealing with this place. Our bed was back ordered 2.5 months. It was originally 6 weeks but kept getting delayed - they wouldn't notify us or anything, we'd just find out on the website that it was getting back ordered later and later. Finally, we got a delivery date set. I confirmed the delivery three different ways so I was feeling pretty good that I would be the first person who had a good experience with this company. Oh, how wrong I was. Come to the day of the delivery, I'm nearing the last 30 minutes of my 2 hour window when I get a phone call that the delivery men are outside my house. I go outside, nothing. I wait 5 minutes thinking they were just telling me that so I could be ready, nothing. 20 minutes passes and I try calling them back just to ask what is going on? It took me another 15 minutes to get through to customer service. After 55 minutes on the phone, we come to realize that they went to the complete wrong address. So, they were actually there, just on the wrong street. They took pictures noting that "customer was not there" - which of course show the correct house number, but aren't my house because IT'S A DIFFERENT STREET. After getting absolutely heated because they said "sorry there's nothing we can do to deliver this today anymore" even though THEIR DELIVERY DRIVERS WENT TO THE COMPLETE WRONG ADDRESS, I ended up just cancelling my order. Three months later and now I still don't have a bed. TBD on how fast my refund goes through. This should be hilarious.