CB2Reviews of cb2.com

I don’t want to repeat what other customers have said. The store that I shop at seems fine but god help you if you brave ordering on their online site. Be prepared to get very angry over the course of months. I am stupid enough to have done this twice in the last year. The current debacle involves a rug I ordered in April, was shipped (finally) in early May and now a week into June has not arrived. Numerous emails to so called customer support asking for help, the first one, an answer coming to me after two weeks wait, saying they cannot change online orders once made (it is 2020) and the last few asking about the dang rug with no answers. Well the last email was replied with an automated email saying the email address doesn’t answer emails anymore. That is the customer support email. And now over an hour wait to speak with someone on their 800 number. GO AHEAD AND PRESS 3- a number they have designated “for those who haven’t received their order.” So don’t say I didn’t warn you......

I have spent the better part of the last two months waiting for my shipment to arrive, and have called them multiple times only to sit on hold to no avail. They DO NOT care, DO NOT pick up the phone, and the only time I received a call back, the lady said she had to speak to her supervisor, then put me on hold and never came back. I am infuriated after spending thousands of dollars. To make matters worse, I had a different order that arrived broken. An expensive leather chair for my office with the arm that cannot be placed onto the chair-- This arrived damaged, so I figured they would replace the item as it arrived damaged. The customer service rep said she needed to ask her supervisor if she could send a new one--- ARE YOU SERIOUS? I said "You'd better send a new one!" Out of the box, a brand new item that I cannot even put together because it is damaged. Then she puts me on hold and never comes back. So now I have an expensive chair with no arm rest, really terrible. I'm also still waiting on over thousand dollars worth of items to arrive and have no clue if or when they will show up. I will never spend another dollar at CB2 after this experience. HORRIBLE HORRIBLE HORRIBLE!!!!!!!

I never write reviews, but I feel responsible to warn people about Cb2. I ordered 2 chairs and when I saw that they weren’t right for my space, I followed their directions and had fed ex pick them up the following day. That was 3 weeks ago and now there is NO way to get in touch with Cb2. Phones aren’t working. Today I was in for 1 1/2 hours before giving up. Chats are not working, they aren’t responding to e-mail or any of their feedback forms. I’ve never been so frustrated. For all I know, it was lost. Someone did respond with an invoice but it’s an old one from a cancelled order. I understand that circumstances aren’t favorable for shipping items, but if they are this overwhelmed, they need to review their practices.

My $1200+ bed frame is starting making awful noises after 5 months of use. I am a small guy. Outstandingly bad product, stay away.

Given COVID had to go online. My CB2 experience has been pretty much as awful as it gets. 1) I put in an order and I never ever received a confirmation email. I called (waited for 2 hours) and they said it got put on hold, but I was never notified. Once I confirmed my credit card they said it would be processed. I bought 3 items, one was a console table, one was a night stand, and one was a bottle opener. Spent thousands of dollars here AND paid for $149 shipping with no email response, no call response, nothing. 2 months later: it took over a month to send a bottle opener (I got one item!). The nightstand which is and has been "in stock and ready for delivery" has not sent. The console table that was available in early May, has not sent. I've spent more than 6 hours on hold with customer service and have no answers. I can't get a response on anything. I've bought at restoration hardware, pottery barn, Scandinavian design, Ikea, and none have even been close to as bad. I don't know why anyone would even consider this terrible awful experience

I have made over $7000 worth of purchase from CB2 since March until now and I had to call in multiple times for various complaints with no empathy or understanding from the customer service reps. To start, I made a purchase that was lost for weeks, and the only reply from them was to wait. They showed no remorse or offered to look into it beyond that. No apology with poor caliber of customer service every single time I reached out. When I finally asked to be refunded after weeks of waiting, I had to negotiate to be able to get a full refund as they initially refused to reimburse me for the delivery charges. Finally I was offered a refund, but realized the person on the phone didn't actually proceed with the amount so I had to start my case with another rep who was able to help me with the refund. THEN, I faced a similar issue with 3 other items on basic freight of which I paid nearly $100 additional for delivery charges PER item. Now it's the same story, where they're telling me to wait, with no tracking number or any information on the whereabouts of my items and every single rep is giving me a different time line. If we pay for delivery isn't it their responsibility to follow up with the courier and track my shipment? shouldn't they offer some form of upgrade? I expected far more from a higher-end store like CB2/Crate and barrel but their lack of service is one of the worse that I've experienced by far. I wish I wouldn't have spent thousands of dollars that I've spent so far. unfortunately now it's too late.

Extremely slow shipping. Need to wait ONE month to receive a package despite two customer service reps telling me otherwise. No apology for the lies or delays, no offer to refund delivery charges, no offer to upgrade shipping to meet delivery time frame. I will never order from CB2 again.

Terrible experience. Ordered six items. Four arrived damaged. Round two. Two items delivered damaged. Round three decided to return everything because a dozen phone calls later and two rounds of damaged furniture for 3300 dollars (and taking time off from work due to their very difficult delivery calendar) is not worth it. Still waiting for my 3300 to be credited back to my card even though I have no furniture at home. So now they have my money despite doing a terrible job and my having no furniture from them. I will never shop with them again. If you are a physician like I am and don’t have time to take off from work, I would recommend you not use them even more.