CB2Reviews of cb2.com

I purchased 2 chairs and a cocktail from CB2 at the end of April. I knew some things were back ordered so I didn’t mind waiting. I get charged some of the price (deposit amount) and later get charged the full amount without any direct contact with Cb2. I’m wondering what the heck happened and I search Cb2 in my emails and I find amongst the thousands of promotional emails CB2 sends per day on June 3 I get a tiny email that says your order is ready contact us for delivery. So by then it’s June 8, I immediately call the customer service number listed and wait for someone to answer the phone for over an hour, no luck, no one ever answered the phone. I did it again the next day, also an hour and no luck again. Sent a text like the website suggested, automated response that someone should get back to me and delivery usually takes 14 days. Then the following day opted for the call back option (wasn’t available the previous times) so I thought I was getting somewhere, nope. Never got a call back. Sent an email, got an automated response back saying the same things the text did. Tried the options online if track package or schedule for delivery but it only says pending and doesn’t give me an option to schedule for delivery other than by contacting them. I’ve also tried the chat option, unavailable. I decided then to call a physical store in Austin (I’m in New Orleans and we don’t have a store) the very very nice sales associate there told me he was sorry but he wasn’t able to look up any information or assist me since it’s an online order. My option could be to buy from them in store and get a refund for what I had already purchased online. But that’s ridiculous because I can’t even get them to schedule what I’ve already paid for much less attempt to get someone in the phone to get a refund later down the road. I’ve been very patient and tried to be patient with our current pandemic situation but it is now June 18, and I still haven’t heard from anyone from CB2 regarding my order. Thousands of dollars were charged very easily and yet, I can’t get ahold of anyone to schedule delivery. I am very disappointed and it’s unfortunate because I had selected other pieces I wanted to purchase from Cb2 later down the road but after this experience I will likely never purchase from them again considering how awful or lack of customer service there is. It’s a furniture company.. part of the job is to get people the actual furniture they paid for. I’m giving it until the end of the month and reporting it to the better business bureau and canceling the charges with the credit card company. So sad because I agonized over months on these final pieces and their terrible service has really made it all a waste of time and effort. Don’t buy anything from them, you’ll never get it but still pay for it.

Terrible. Sent me a broken chair. They asked us to send it back, we did the next day. They promised a replacement chair would be received within 5 business days. 5 customer service calls and promises of expedited receipt later, it’s been a month and no chair ($500 chair I’ll add). Do not recommend.

Woww I wish I read all these reviews earlier. Same boat! Never received any confirmation email on my order then all of a sudden part of my items came but its broken, tried contacting customer service never heard from them! I'll probably have to make a trip to their store to do the exchange, hopefully the staff in store are nicer and helpful! Just disappointed......never thought they would be like this...

Their customer service is terrible. I haven't got a refund for the items for more than 2 months. I have spent more than 10 times on calling the customer service. It's not connected at all. Don't ever buy anything in CB2. Regardless of their product quality, their customer service is the worst.

Like many of you i'm here waiting for over 2 hours trying to reach someone from customer service. I emailed 5 days ago to exchange some bar stools that are too high for my island area. I haven't gotten a response back from anyone and I'm currently waiting on the phone for over 2 hours without being able to speak to anyone. When the operator asks "press 1 if you want to be called back" the function doesn't work. It is very frustrating to be waiting for this long. I also ordered 6 regular chairs for the dining table and 2 of them are wobbly. I also ordered a canopy bed and the people who came to install it destroyed my screws. So if I were ever going to move I will no longer be able to use those screws and it might break the bed. I've spent a total of $5,401.63 on table/chairs and another $1,431 on the bed.. as my first impression buying from this company I haven't had the best one. I wanted to buy from here because it's all made in the USA etc but the treatment I've gotten from Wayfair has been much nicer and they are a lot cheaper. I have since written to the crate and barrel who is apparently the parent company. I hope i'm able to figure this out and i wish everyone luck but trust me i would never buy from them again.

If you have an issue, good luck! If you call CB2 Customer Service, they don't even look through the details of your order when you're speaking to them. They put in as little effort as possible. If you try to assist the customer service representative by explaining the history of your order or any other important details they become defensive, antagonistic, and condescending. I feel like the stress caused by CB2 customer service is not worth the furniture.

I will parrot what others have said. I placed an order in Feb 2020. It arrived late due to COVID. Understandable. This was May 8. One of the items (a large floor mirror) arrived broken. The delivery company Said they would handle the replacement. Based on past experiences, I don’t trust them so I got a copy of the receipt and attempted to contact CB2. For the past 4-5 weeks I’ve been calling, emailing, attempting to chat with zero response. They are apparently shut down, except they will take your money if you order online. Buyer beware. Terrible company. I understand delays, but 4-5 weeks of complete silence is unacceptable.

Ok trying not to be a jerk during Covid19 but corporate should still be working and contact centers operational. I ordered a couch. It was on back order but is now in stock. I received an e-mail that prompted me to schedule a delivery. When I tried to do that all days were ex’d out. I then tried to call the, “customer service line”. I have been waiting on hold to speak to someone for 3 hours, 2 minutes and counting because I don’t have a couch right now in my home. Clearly this has been a problem for some time based on the reviews and at a certain point there’s no longer an excuse. Figure it out.