CB2Reviews of cb2.com

Ordered a concrete bench in May and delayed until early June - I got a notification it was ready and schedule but had to reschedule and somehow they loose a part so now I have to wait for them to order 1 backordered part...? So a few weeks pass and I check the website and notice the bench is no longer there. I call and they say its been discontinued but they can give me the new arrival bench at the same price. Sure, I think. - they tell me it will be ready early July. So I wait... Early July comes and then it pushed back to Mid July, then its pushed back to Late July, then its Pushed back to Early August and now its mid August! At this point I won't be surprised if its pushed out until 2021. AND I ALREADY PAID FOR THIS IN MAY! And all their customer service tells me is what I already can read! At the very least tell me you don't know why I had to wait over 2 months - rather than robotically reading back to me what I already know.

The worst customer service in the history of retail! I’m surprised CB2 can stay in business, they lost a $4000 order from me!

There really should be a -star button or function for companies like this. I ordered 4 complete place settings- plate, appetizer plate, saucer, bowl, and cups. Simple enough. Cb2 send appetizer plates and bowls-no problem. Second package, saucers and dinner plates. One plate arrived broken. No biggie. Three weeks in cups don’t show...I contact company and a week later I get an email, after being on hold for two hrs I gave up, informing me that the the cups won’t be coming because they no longer make that set any more. Ok, and?!?! Nothing! cb2 has offered me NOTHING to fix the situation or remedy the fact that they sent me an incomplete set of dishes. Oh and tried to leave a review directly on their site but they BLOCKED it. I guess it hit too close to home. You wanna see companies come through COVID-19 but if cb2 goes the way of blockbuster video I wouldn’t miss them.

0 stars Will not refund purchase for desk. Delivered broken desk and I returned immediately with the 3rd party delivery company. 5 months later no refund and they will not answer customer service line.. I left messages on voicemail, text and emails. No response or refund.

Horrible customer service experience. I had an in-home delivery and CB2 was unwilling to assist in finding a delivery time. Their customer service department was rude and unreasonable. They consistently kept me on hold for hours. They also lied about how many times they tried to call me and claimed they left voicemails, which did not exist. It was not a personal phone issues as other companies were able to get in touch with me. Additionally, their third party delivery service was rude. The woman on the phone at Cory Home Delivery yelled at me when I let her know that a delivery could not occur at a specific time. I will not be ordering from CB2 and I recommend that you don’t either.

horrible horrible customer service!!! you have to wait over two hours until you get through to someone!!!!!!! they dont speak normal English and dont care about their customers! NOONE should by from cb2!!!!!

Tried to buy a picture frame. It was very poorly packaged and of course if arrived broken via USPS. Called customer service and they refused to authorize return with paid shipping. To ship the broken frame back would have cost $49, which is more than the cost of the frame. Just move on to another vendor. It isn't worth your effort to try and do business with CB2.

FML. Wish I read these reviews before. I ordered a beautiful dining room table and was told it would be shipped out early July. Well... it's early July and I can't get a hold of Customer Service to schedule a delivery. The online delivery system is a joke and says there is nothing available for OVER a year out.