CB2Reviews of cb2.com

Worst customer service ever they never answer the phone even after 2 hours of wait, and after you leave hundred of voice mail and email. I would give them 0 star if i could.

CB2 truly offers the worst customer experience and service I have experienced myself. I would truly not purchased anything from them. I made the mistake of purchasing a bed and the whole experience is a nightmare, everything is a miscommunication and always the customer's fault. The always send they are going to email you information which they never do. Customer service is clueless when you reach out to them. Truly NOT WORTH IT at all!

I purchased a non-furniture item and paid extra for 2-day delivery. It's been nearly 2 weeks and it still hasn't arrived. The site says it shipped, but FedEx says it has no such package. Incredibly frustrating. It's probably just sitting idle in a CB2 warehouse. And customer service is useless. You can only text and "maybe" get a reply a few hours later.

One star for the quality of the products, the rest is a SHXT SHOW. I bought multiple items from them almost two months ago. So far I've gotten about 20% of the items. The dining table top was delivered with a huge crack across from it and the delivery people insisted a new one can be delivered within days so I let them send the damaged one back. Little do I know, not only no one called me to deliver a new one, but I had to call myself to ask for something I ALREADY PAID FOR. It's been 2 months and I have had to reach out to them 5+ times myself, it's still nowhere to be found. I've been told "we may have sent you an email for delivery." They won't even tell you when your stuff is ready to be schedule for delivery, you have to call/chat online yourself. ORDER SOMEWHERE ELSE, your time and money are worth much more than this shxt show.

Delivery and customer service is absolutely horrendous. Will ALWAYS show up late, ALWAYS be damaged and will ALWAYS have a hard time with customer service getting the issue solved. Horrible. Quality products but not worth the hassle of the terrible delivery and service.

They are hopeless as an an on-line retailer. HOPELESS. If you want to wait months to receive stuff you didn’t order and theypromised would be delivered in days, have at it. Otherwise, order from anywhere else, or go to the dump: you’ll at least know what you are getting and you’ll get it the same day.

Don’t buy from CB2 you will wait months for your items. We are on month 5 for an item. Customer service has been terrible. I’ve spent a ton of money there and this will be my last.

We ordered 2 beds.....received one of the two and were promised the second bed for the following week. The first delivery guy said he would just leave the first bed and set it up upon delivery of the second bed. Upon delivery of the second bed they refused to move the first bed or do anything promised. After 30-45 minutes we were still not getting any service. The WORST delivery service EVER. I am returning both beds simply because of the poor service. I can buy beds anywhere!!!