CB2Reviews of cb2.com

Wow! I had no ideal there were so many bad reviews. I've made a few purchases from cb2's and only once experienced a glitch in the billing. It took hours to resolve, but eventually resolved. Other then that I've found their customer service impeccable. Deliveries were on time. Furniture was set up white glove by very polite movers, who were ready to take furniture apart and put back on truck, if I didn't like it. That was nice !! A bed I'd order had a crack in the wood. CB2's replaced it within 10 days. CONS: I do think CB2's is a little over priced on SOME but not all of their products. The back ordered merchandise is a pain to have to wait for and then the 3 month wait turns into 4. I canceled 2 items and settled for something else. I'm still looking for a sectional sofa as I write this. The one I chose from cb2's is back ordered. I just wish they had what I wanted when I wanted it. Other then that my experience with cb'2s as been GREAT!!!!!

Wow, I just bought a new bed from CB2, and if I saw the reviews here beforehand, I'm sure I would not have made the purchase. I, however, had a perfectly good experience. Maybe it is region dependent? I cannot readily asses how much better the piece is compared to IKEA, but I got my delivery on time, and placed directly in my room. I purchased online, and discussed with the delivery men whether or not the assembly fee was included in the delivery, because I couldn't remember and the website does not make it clear. They assembled the bed, which I am sure was actually for free, as a favor. If the bed falls apart, I'll drop off some starts, but for now, great customer service, and like the new bed. Anything but a bad experience.

So I was fully aware of the negative feedback prior to ordering my Leynx XL Sofa, It was 3 months on back order so I rolled the dice as me and my husband loved this piece in particular and were willing to wait. I have to say my experience was excellent, it came in the time estimated, customer service was excellent, and they walked me through obtaining a certificate of insurance from my building management. I was really impressed with the whole process and pleasantly surprised. Maybe I just got lucky but I would definetly order from CB2 again. Thanks CB2!!

So, I was very skeptical after reading reviews (mostly backorder and delivery complaints) on this site but the couch I had my heart set on was with CB2. I had an online chat with a representative from the company and voiced my concerns due to the reviews. She made me feel a little better. Then after trying to find another couch I liked as well unsuccessfully, I called the company and spoke with SOUJANYA VEMULA. She was very nice, understood my concerns and assured me that there were 9 of my couches in stock in Chicago. I ordered the couch and crossed my fingers. I received a receipt right away, my delivery date was confirmed via email for the date I was promised by Soujanya. I then got a phone call to confirm my delivery time (a two-hour window, not too bad) the Friday before my Monday delivery. Today, which is the delivery date I received a call saying that my couch would be delivered in 45 minutes. It came, in 45 minutes as promised, the delivery men were great, set it up, took the box and other packing materials. I received a call 30 minutes after delivery to make sure my delivery went smooth! Above and beyond! I LOVE IT!! I think reviews are important, and I will continue to check them but in this case, I am really glad that I went with my gut to trust them. They kept me more informed than any other delivery company I have had. So, thank you CB2, SOUJANYA VEMULA and my delivery guys!

I actually found this review site AFTER I had ordered a table online from CB2 - and was extremely worried that I would have a bad experience like others have expressed. However, even though my table came in a little later than promised - it was the correct product and in good shape. I love my new table. Don't let all the negative reviews deter you from ordering from CB2. As you probably know - people usually just do these reviews when they're upset, not when they're satisfied. I just wanted to put my two cents in to help balance out the negative reviews.

I worked with Phyliss in the Philadelphia store. I had a few issues with my order and she was quick to respond. My difficulties were fixed promptly. She was very pleasant to work with. My items are beautiful and I will definitely be a repeat customer.

Such good custemer service, efficient shipping, and good quality goods.