CB2Reviews of cb2.com

Very disappointed with CB2’s customer service. I currently have two unresolved orders: one piece of furniture arrived damaged, and another has been delayed multiple times with no proactive communication. I’ve spent hours trying to reach customer service, have been promised updates that never came, and still haven’t received a resolution. For a premium furniture retailer, this level of service is unacceptable. Beautiful products mean very little when there’s virtually no support after the purchase. I expected much better.

Fulfillment and customer service are a complete disaster. Delivery kept getting pushed for over a month. Service reps repeatedly lied about taking certain actions and did not. Hours wasted on support lines. Do NOT order from them.

I ordered 2 chairs on a Sunday to pickup from their warehouse an hour away, because it was an additional $289 just to ship them to my house! The salesperson told me to go Thursday to pick them up, gave me the address. I received a voicemail Tuesday that they were ready for pickup. I wait on hold for 20 minutes Thursday, right before I was about to leave, and was informed an appointment was required, and the next available appointment was the following Saturday. What an inconvenience for the over $1200 spent on 2 stupid chairs, not worth it. Headed back to the store to get a refund.

I ordered four dining chairs from CB2 at the beginning of April and, months later, still have not received the full paid order. I have contacted customer service more than five times. Multiple representatives promised to follow up, contact the warehouse, and provide delivery information, but no one followed through. I was also told shipping would be reimbursed due to the issues, and that has not happened. The chairs themselves are beautiful, but the customer service and delivery experience has been unacceptable. I should not have to repeatedly chase a company for a fully paid order that they failed to deliver correctly. Update August 1, 2026: finally got someone to talk to me and they explained to me that the chairs I ordered are no longer being made and are out of stock and will not be fulfilled. I told them I would like to return the chairs and I would like a complete refund. They did give me a full refund including the shipping cost and they came picked up the two chairs.

Customer service and delivery is a disaster. They outright LIE on their website about shipping. Say 6-9 business days for Canada. Swill waiting on an in-stock product 6 weeks later. And they claim they have no tracking information when you eventually get and agent. I thought this was a more premium brand. I will not ever order from them again.

Ordered two pillow covers for express shipping, the website stated "arriving by end of next business day" so I paid the extra $24.95 shipping charge (order was placed on a Monday morning). Checked the website on Tuesday morning, it showed delivery would occur on Thursday or Friday, not Tuesday. Texted their customer service and was told someone would get back to me, no one did. Called customer service and was on hold 20 minutes before anyone responded. She told me the order was scheduled for "picking" today (ie., being pulled and packed for shipping) so I should receive it today. When I explained why that was impossible, she argued with me, then told me she could only request the items not be "picked" and I would have to call back in 24-48 hours to request cancellation as she didn't have the power to cancel. This is a ridiculous way of doing business, and I fully expect that when I call back, the order will either ship late (with no shipping charge refund) or be lost somewhere in the process. I would never order furniture from them, but they have some great accessories and small items and it's just sad they seem entirely incapable of managing their business.

I have been a fan of Crate and Barrell since the 70's. But CB2 is another story. I needed my son and DIL gift for their shower. Ordered in plenty of time. Was out of stock promised me next week 3x. never got a call or an update. one person said she was going to another store to pick it up. never heard back. I called to follow up. She said they did not have it. I asked why they never let me know. She said..'I cant be responsible for what someone else does'. 'do you want to cancel your order? I said NO. it was supposed to come in 2 days before the shower. I called and she said oh yeah its in. I never got a text or a call or email as promised. Awful customer service there. So disappointed... So many calls and trips to get this. Never again shop there.

Entirely unreliable. Ordered some outdoor furniture in April, with delivery for May. The delivery dated moved to July and then disappeared. So I contact customer service and apparently the items have been discontinued and will not be delivered at all. But no one contacted me and no one made steps to refund me. Just an all round unprofessional experience.