CB2Reviews of cb2.com

Worst customer service of all time

I ordered a two thousand dollar cabinet. At the time of order, they required a 1200 dollar deposit. It also said the item was in stock. Paid the deposit and 2 days later got a message saying I'm the item would be delayed by a month. A few weeks later, got an email saying the item was ready to be delivered and to contact customer service. Called. On hold for half an hour only to be told the item was not in fact ready and that the delivery date would be a few weeks later. Waited again. Approaching the approximate date of said delivery, I received yet another email saying it would delayed again yet another month. This is now 2 months and I have already paid a 1200 dollar deposit. They still can't guarantee a delivery date so I won't be shocked if mid March comes and I get another email saying, "just kidding! Maybe April". Unbelievable. This item is to be a focal point in my living room so I wanted to see how it would look before wallpaper and paint which means that will all have to wait until they get around to shipping. Incredibly misleading and unethical. How bad can their inventory and distribution stream be to have this much uncertainty?? This also happened with a vase but I am less concerned about a vase than a 2k item. I won't be shopping CB2 for big ticket items again. Not worth the stress. Oh, on top of that, when I wrote an honest review on the website, they refused to post it.

6 Months Waiting For My Couch. Communication is decent but only when I reach out. I say decent because I have no idea how much longer I will have to wait but they refunded me half my shipping at 5 months. My first time ordering from CB2 and for sure my last.

Nope! Ordered a sofa and contacted them within days wanting to exchange it for a more expensive option because it felt very cheap (it was around $1,500) I was refused. I lived with a drop cloth protecting the cheap fabric for 10 months before the frame started going out. I am an average sized, single person. My cat would also sit on the couch with me, so maybe it was his extra weight that caused it to fail? Either way, after forcing me to pull a "Karen" they are finally allowing me to return it.

Waiting 2 months now for a refund to be paid- after CB2 shipped me a box of broken plates! If you want to burn some emotional calories with customer service- this is the place because they give you the run around....

So sad that as I Googled CB2 to see if my awful customer service experience was unique to me, I see it was not. I bought the Bixby table and it arrived with a 3 inch chunk of the leg missing. CB2 did not reach out to me to let me know next steps. I spent over an hour on the phone and 30 minutes in 2 text sessions to tell them to take the table back that I did not want it. They told me they could pick up the table in two weeks and once they had it back they would credit me the $1000. STAY AWAY FROM THIS COMPANY!

THE WORST: I’m a longtime customer and when I couldn’t access 1 of several accounts, business and personal accts, I called Customer Service asking a simple question; “are you experiencing system wide issues with logging into accounts, could you please check thank you”, I was left holding for 20 MIN. THANKS, BUT NO THANKS! There are too many places to shop where this type of customer disregard is unacceptable. It will be the last time I contact CB2. The STAGE is narrowing on where ppl want to shop and folks today are seeking impeccable customer service which is not found here. Good luck with that -

I ordered a wall painting from CB2 online. I selected the in-store pick up option and waited 2 weeks for my order to be ready for pick up. Upon picking up my order, I came home to discover CB2 had sent me the wrong painting. Due to my negative experience in ordering from CB2, I strongly advise people to think twice when it comes to ordering for them, or at the least - make sure you double check what arrives. In the meantime, I am waiting for them to rectify the situation and ensure I get the correct painting I ordered.