CB2Reviews of cb2.com

Got excited because I saw a sofa I was looking for. Needed more info- CALL-TEXT-WEBCHAT-there is no one there. Other companies answer right away so their Covid excuse is a lie. Go to Scandinavia Design-they have great reviews and service. Let this old behemoth of CB2 die peacefully.

I spent $15k+ on furniture with CB2 about 2 years ago. First off, you should just save the money and buy Ikea furniture because it's all coming from China and it's poorly made. Secondly, everything took weeks to get delivered and 2-3 pieces were not delivered whatsoever. They decided to cancel the order with zero notifications. I decided to forget about the experience since I have more important things. I left a bad review with their CS over email. No response. About a month ago the bed broke. Literally, a $2000 broke. First - Imagine the humiliation. Next, I politely went to their customer support and they ignored me for 3 hours on chat. After 3 hours they shipped the wrong part. Keep in mind, I had sent around 15 pictures and 3 videos in the 3 hours already. Frustrated with that experience, instead of going through chat, I emailed them the pictures and the video and explained the problem in excruciating detail. At that point, they told me since I moved the furniture to a new place, they would not be providing the part. Here is the funny thing. The part costs $20 if that. It is a small piece of wood. Ok $50 with shipping WORST CASE. I sent an email that this IS GOING to get posted on BBB - they stopped responding. Honestly, I'm NEVER BUYING furniture again from CB2. This is INSANE. I've never spent $15k with a company and had them deny replacing a $20 part. I bought the part on Amazon for $50. It is not about the money, but the time and the hassle. Ikea would honestly be a better bet than CB2 - AVOID AT ALL COSTS. CB2 if you are reading this and want to track this order: Order number: 135298041 Agent who denied/ignored request: Martha

worst customer service ever...... save yourself the time and order from anywhere else!

It seems like the whole damn company shut down during COVID?! Who’s really working?? Still taking everyone’s money and orders though! I’m pissed. I ordered a $2k couch in November, today I received a second notice of delivery delay.. now it’s early MAY! I’ve been sitting on the floor since November. My second bad experience was with customer service through “text”. I needed to verify dimensions of a table from their site, their dimensions were trash it didn’t make sense with the picture. MIAUNNA said she can’t be 100% that what’s online is accurate and left it as that. (Girl the whole business relies on online orders). Stating they’re working from home and limited on resources. Last time I checked you don’t give customers “I don’t know” answers”. I had to ASK for her to reach out to another department to verify the dimensions for me. Of course she didn’t like that, and threw my request away, because she was unprofessional and had an attitude, and I never got a follow up. Thanks MIAUNNA. I also DM’d them through Instagram to try and speak to someone else, and they’re giving out wrong answers too. PORCHA and MONIQUE, thanks for nothing. CB2: Don’t mess with peoples MONEY and TIME. TIP: ikea is cheap but accessible if something goes wrong. Like this.

I ordered chairs, they came with scratch marks and black ink on the leather. I created a return over the phone. Instead, customer service scheduled a replacement order. I called again to cancel the replacement, and they said they would. Well guess what? They sent an email saying my replacement was scheduled once again. Customer service at CB2 are deficient in the English language and make everything more confusing than it has to be! Do not get involved with them!

I ordered a bed in December to be delivered in January, in January they told me there was a delay, a month later they delivered a defective bed, they told be they will deliver a replacement ASAP, one week later they told me they had to cancel the order, I ordered a different bed, to be delivered in a week. The second bed was also defective. The quality control is very bad. Never again buying from this company.

Terrible quality goods. They sent me three broken beds over 8 months before they finally accepted my request for a refund. I used the shop card they sent as an apology to buy some stainless steel flatware that rusted on its first trip through the dishwasher. True to form, they sent a replacement out for the silverware that also rusted immediately.

Ordered a coffee table and console in November. After I order- I find out the coffee table is back ordered to December and console in February but they only shipped once both pieces are ready It’s now February- no items. I call and the console is ready but the first available date for it to leave the warehouse is in a month....two weeks after it leaves the warehouse they will schedule delivery. So the console I ordered in November is available in February but won’t make it to my house til April.... Then they can’t tell me where the coffee table is or when it will be available. I’m supposed to keep calling and when it does arrive I’m supposed to magically know that I have to call and get it scheduled to leave the warehouse Why does a customer have to call to schedule their item to leave your warehouse?!?!? And then schedule again for delivery?!? This makes zero sense