CB2Reviews of cb2.com

Very poor quality and terrible customer service

HORRENDOUS delivery service. backordered 8 dining charis in July and was told we would get delivery in October. Got the notice last week that they were in stock. Cannot get delivery until NOVEMBER 10. Are you kidding me?

The king of bait and switch. They draw you in and charge you for furniture then continuously push the backorder date. I've been waiting almost a year to get a coffee table. They are clearly using their customers to front money to themselves even though they have no inventory on anything.

I have bought many pieces - misled by the beautiful designs and the filtering out of all negative reviews on website. Any company with a 80% negative reviews and still the same problems continue...should be closed. Quality wise I do not have a big problem but the processing of orders kills follow up orders. Beware for the following: 1. Their outdoor furniture is not robust enough and rust after a few days outside in normal weather, storing furniture inside if we are away from the beachhouse- being advertise as stainles steel...remind you of covering the furniture with covers that are out of stock DO NOT BUY THEIR OUTDOOR FURNITURE - LOOKS BEAUTIFUL BUT DOES NOT LAST ONE MONTH.... 2. Delivery scheduling a nightmare and so disorganized. Getting confusing calls...driving two hours to receive goods only to be notified via email that there seems to be a problem 7pm in the evening. No one care just to call you - Fedex is busy destroying there reputation working with CB2. When ordering the items, they advertise 7-14 day delivery. When scheduling, they can only delivery 1-2 months later. They are a very dishonest company and lured you with false information. I will never never buy again from them.

I order three mirrors and the delivery persons didn’t deliver for whatever reason. They won’t tell me, they didn’t even call to tell me they were here. They were only here for a few minutes they didn’t even ring my intercom and they lied and said they did. I can’t stand this ******** of a company. Now I have to reschedule it’s no fault of mine and they won’t even give me a expedited delivery date for their screw up.

Waited months for my nightstands to come in only for BOTH to be damaged. The wood on the top corner was cracked on one. Thought I’d be able to make due with just a 10% refund and request a replacement for the other, which was completely broken down. Then find out the drawer wont close on the 1st we decided to keep. I say this with extreme caution DO NOT WASTE YOUR TIME. These products are made in China poorly and then FEDEX does a terrible job with delivery. Such a waste waiting on these. Lastly the back boards on the dressers seemed to not even be glued on. Do better CB2!

This is a scam, they hit you with the classic bait and switch. Telling you it is available for pick up and then tell you the first available pickup window is 3 months away. DO NOT TRUST THESE PEOPLE. If I could give 0 start, I would. Save yourself the time and money and go elsewhere! I much rather buy from Ikea that give my money to this incompetent brand. I pray I live to see the day you go out of business.

If I could give zero stars on Customer Service, I would. Texted CB2-- no replies. Called and was put on hold for over an hour and no answer. Finally, get a chat rep who is outright rude and does not care. I waited weeks for my items. Two are ready and they won't even set the delivery date until after all 4 are supposed to be in (mid-Oct), but the kicker is they will only schedule two of the 4 items because the other two aren't in! So why do I have to wait for two that are in? Terrible experience, and terrible customer service