CB2Reviews of cb2.com

how come it takes 6month for a credenza to arrive????? tried contact the customer support but never responded

So glad I only purchased a hat from these people as it came all shrink wrapped and scrunched. Did not look like the picture. It is cheaply made. I have been offered a 15% refund...what a joke.

CB2 has brilliant looking products and designs. You would think that for the premium prices you are asked to pay, the end product and experience would be satisfactory at a bare minimum. Customer Service is a foreign concept to CB2. They were more than happy to take $4000 from me for a bed and a guest room daybed. It has been 4 months and I have been sleeping on the floor. The bed arrived 3 months in with broken parts. I waited an additional month to receive the replacement parts. To add insult to injury, the delivery people were not careful enough carrying the items into the bedroom and knocked a hole into the wall. I am still waiting for the customer service team to answer for what happened to my wall. I am still waiting for the daybed to be delivered and the delivery date keeps getting pushed back. I have called the store, emailed several times, tried online chat and SMS. If you do purchase something from CB2, just know you are SOL *when* (not *if*) something goes wrong with your order. They are more than happy to charge you a premium and will not lift a finger to help you after they have your money. Good luck.

This place is an absolute joke of a company. I have been waiting 9 months for an item and keep getting the run around and passed from person to person who keeps making promises and then tell me they are "truly sorry" when they have missed that day maybe 10 times now. Here is a summary of my interactions with CB2: October 29, 2021 - Order 14 items from them, one of which is a coffee table we really liked. Some items were in stock and others were on back order. End of December - Was tired of waiting for some items that were on back order so decided to cancel everything except the coffee table we really wanted. They ended up cancelling the table as well and told us if we wanted the table we would need to place a new order which would push our original ETA another TWO MONTHS! No thanks we decided to look elsewhere. February 15, 2022 - Could not find anything we love as much as the CB2 Table and decide to re-order again with an April 2022 ETA. We are fine with this and decide to patiently wait even though we were upset with they way CB2 handled our original order. April 2022 - After hearing nothing from CB2, I decide to give them a call and they tell me sorry, due to supply chain issues this has been delayed until July 2022. Ok fine. I understand as I am a business owner dealing with the same issue but why do I have to reach out to YOU to get this info? June 10, 2022 - Have heard nothing since we were told July 2022, so I decided to call in to make sure we were still on track for July 2022 and the rep told me sorry, due to supply chain issues your order has been delayed until late August 2022. LOL are you serious? AGAIN, I have to reach out to you to get this info? I asked to speak to someone higher up and got in contact with a Rita Crawford. She gave me the run around for a while after hearing the problems with my original order and how I have been patiently waiting. She said she could fulfill this order mid to late July and would personally reach out to me if it gets delayed. I was happy and agreed. She emailed me her info and told her thanks for the help. July 11, 2022 - After sending several emails to Rita (with no response) I call again to get a status and AGAIN "due to supply chain issues" your order has been delayed until SEPTEMBER. AGAIN I HAVE TO REACH OUT TO YOU to find this information out. I am a patient and understanding person. I know what is going on in the world and empathize with business owners that have to deal with it but the way CB2 is handling this is an absolute JOKE. Just give me a date even if its exaggerated and deliver it earlier if anything. 9 months to wait for a table is crazy. Not one update from the company or call. I have to constantly call in, wait for a while, get transferred from person to person only to get false promises with no follow up. I see all the negative reviews on CB2 and they are all legit. DO NOT ORDER FROM CB2. Trust me it is not worth the hassle. Now they are going to comment on this review and say thanks for the feedback, please reach out to us so we can assist. Guess what CB2? I HAVE CALLED YOU FOR 9 MONTHS. No one at your facility cares. They just follow the script they are told. "We are sorry but due to supply chain issues". End of rant and yes I am on fire writing this review. Please don't buy from them and end up like me.

Horrible customer service. Super long wait and inability to resolve an issue. We ordered a product 4 months ago, got delivery scheduled and then waited but no one showed up. After more than an hour on the phone, we were told the product is damaged and after waiting for 2 more hours a supervisor Nancy shows up but not able to do much except offer a refund and a measly discount on future purchase. WHY will I ever buy again from CB2, supposedly a premium company, for such lousy service?

I ordered a dresser almost 1 year ago. It was delivered 4 months later without legs. 7 MONTHS LATER I am waiting for a replacement delivery this morning and just got a message that the item is being returned to warehouse because the item is damaged. 🤦🏻‍♀️ Hope I’ll actually get it before my kid heads off to college.

I'm not sure why they even pretend to have a support team. They can never answer any questions or actually do anything. I will not buy anything else from them. I've been waiting for a bookcase to be delivered for over a month. No once can give me any answers about where it's at or when it will actually arrive. Maybe it will be there sometime. Maybe not. What a joke.

I saw cabinet handles that looked great so I ordered them online. It was available for me to buy. They cancelled my order a day later saying it’s out of stock. I go back to the website, and it still says it’s in stock. Ok whatever, things happen. For some reason, CB2 thinks it's ok to leave products on their website for weeks and weeks. Almost everything I click do had "No longer available online...". If it's no longer available online, then please take it off the website. Very frustrating. Then, they gave me a discount as compensation for the out of stock handles. So I used it to order some black bowls. They charge $8.95 to ship $40 worth of bowls. For over a week already, half the order hasn’t been processed and the other half that was supposedly shipped with FEDEX had no tracking for 5+ days. I ordered on March 14th and PAID for this stupid slow shipping that kept notifying me package will arrive on March 29th. Then the second package said it’s coming on April. I should’ve just cancelled my order earlier. While shipping isn’t CB2’s fault, I’ve had items come to me with free shipping ALSO using Fedex and none of the packages took this long. Sounds like CB2 needs to work on their customer service or at least look at things from a customer point of view. Also, with nearly 2+ weeks passing, I could’ve ordered them elsewhere and got them faster. When I did finally get the bowls, they came in perfect condition but they don’t stack vertically like the product images appeared. I stacked the bowls multiple times for the past week and the pile kept collapsing potentially damaging the bowls. Now, I also have to pay to return them due to the misleading images. To add insult to injury, they charge $11.95 to return. What a waste of time and money!