CB2Reviews of cb2.com

Like others, I have had repeated issues with CB2 providing misleading delivery dates, but the most recent issue is product quality. After waiting 6 months for Abruzzo leather chairs--and not purchasing alternative ones because of false hope these would be delivered as originally promised--I was disappointed to learn that the quality of these chairs is not good. Wooden pieces are merely glued together; they are not joined in any other fashion. We don't even sit in these chairs and when I saw the wood was unglued and the arm and leg piece had come apart, I immediately contacted CB2. What I learned is this: CB2 does not stand behind its products. It took multiple emails before I was finally offered a replacement. Instead, CB2 scolded me for not telling them earlier about the issue (which I reported as soon as I saw). CB2 originally offered to dock me 30% and give me a gift card. Only after multiple emails did CB2 offer a new replacement chair (though I wonder if that quality will be any better). Then--when I submitted a review--it was "moderated" and CB2 wiped out my earlier review. This company and its products were once fantastic. That is no longer true. Spend a bit more and buy from Mitchell Gold or another retailer. West Elm seems to do a better job on quality and customer service. Also, MG stands behind its products with a lifetime warranty--for a price point that's only slightly higher.

this company has to shut down absolute the worst. DON"T believe in their timelines. Shop somewhere else 1) Charges you sizeable amount upfront. I guess helps them with their cash flow. 2) 0 product is available and every estimated time line is at least off by 4-6 months. They keep delaying every 2 months as they wish and people keep waiting. 3) Every time I made larger purchases (4 times). not a chance you will get it within a year

I ordered an $800 coffee table from CB2 in May of 2022 and was told it would be shipped in July. It was finally shipped the first week of October 2022. It was unpacked, and the piece was not assembled. It literally fell apart as they unpacked it on my living room floor. The movers told me they could not return it, and I had to schedule its removal. Turns out they cannot remove the crappy product they sold me till next week. Will I be paid for storing the poor products they try to sell people?

I ordered a hat and it took well over a month to arrive. I contacted the customer service department at least 3 times before it finally arrived but when it did it was smashed in the tiny package. I opened it and the quality of the material was cheap, The design on it was not even lined up, and the words were so small you couldn't even read them. I again reached out to customer service and the responded right away with how sorry they were and could I send pictures of the package and product so they could address the issues. I said yes and no surprise I can no longer get in contact with the company. my emails come back as undeliverable and since I made statements on FB about how awful they are I have been blocked there too. This company is garage.

The order took over 2 months to be delivered. When it arrived, the custom printing on one item was completely incorrect. A rep promised the correct item would be sent. 4 months later, still no item and no response from customer service.

Horrible customer service ordered various pieces of furniture and they came broken received a call from someone in higher position accidentally clicked on her and no call back. In addition whatever they bring to your house be prepared for the worst unpacking of life that might just leave you a mess and no furniture. After waiting for a year…

I ordered a shelf and subsequently received five replacements - all six times I received a unit it was scratched or damaged in some form. Absolutely awful quality control on the part of CB2. They are by far the worst furniture retailer in terms of quality.

One star because I had to. Ordered a cap beginning of June, it was 40.00 but it looked cute and perfect for my son. Well 2 months later I emailed them, got the covid delay bull. But they said it shipped, still hadn't received, messaged them again. Now they said it was delivered, but I never received it. I messaged and told them I hadn't received and asked what mode it was shipped by, of course now I can get no response from them. I guess they have their money so they don't care. Now seeing reviews I doubt it was ever even sent. Please DO NOT order from this company!