CB2Reviews of cb2.com

I ordered a guitar hat with my husband's name on it. I paid just over $50 for this ball hat. When it arrived the picture was not lined up and there was a big peak sticking up in the middle of the hat. I emailed them with pictures and they told me the hat was fine. My hat does not look like the one in their photo at all. They will not admit to anything being wrong and to return the hat I have to sent it to China which would cost more than I paid for it.

Terrible experience, Had 4 lounge chairs on back order for 6 months when cb2 cancelled my order. I bought the chairs on big sale. Come to find out when I decided to see for myself if they actually had the chairs or not, well they had them in stock! They just didn’t want to sell them to me at the big sale price they gave me. I’ll never shop at cb2 again!

Dont EVER get on their mailing list bc it’ll take multiple texts (7 different people over a month) to try to get off all while their CS agents confirm that you’re off. But you’ll still get their emails even when you try blocking their email address or moving into your spam folder. Not worth the time and headache IMO

These people are untrustworthy and do not fulfil their promises or obligations..I have been dudded by them. DO NOT DEAL WITH THESE PEOPLE OR BE PREPARED TO LOSE YOUR MONEY

1 star is generous. DO NOT BUY FURNITURE FROM CB2. They kept changing our anticipated deliver date. We ordered a couch and a book shelf in September 2022. They told us it will be ready for delivery in mid October. Fine! They changed the dates to delay 4 times (e.g., mid October, then mid November, then early and mid December, then mid March, and now mid January). There is no good faith what so ever for this company.

We purchased a couch early October, with a delivery set for this Wednesday. The COI process was a mess, and it took many attempts to finally get someone at CB2 to answer and process the required forms. The day of the delivery: nothing. No communication, no updates. Past the delivery window, I called CB2 which said the time has been “refused because too large”. No one refused anything, just a no show with a random excuse. An employee of mine waited all day in our apartment that day for nothing. After explaining the issues to 5 different people, in repeated calls, I was finally connected with someone in the CB2 leadership who was very understanding and acted quickly for a re-delivery the next day. Only problem? The re-delivery never occurred, and now it only is the person not responsive, but we have no clue when we should expect our couch. Meanwhile, we’ve had to pay for many hotel nights for guests we were supposed to host and for whom we had timed the delivery appropriately and in advance. Needless to say, we ain’t coming back CB2.

They are scam or might be third party provider. Don’t waste your time or money not worth for compromising your personal information. Thanks

Purchased a large mirror which was unopened. Drove to the store and dropped it off in person. I was informed of their non-refundable shipping and handling charge. I am shocked at this policy for such a large company. That was a $50 mistake. Simply awful. Will think twice about purchasing from this company again the in future!!!! It was really an exchange be because I returned the brass color to get the black. Super disappointed 😢