CaudabeReviews of caudabe.com

Response from CaudabeFeb 10, 2025

Hi Ara, Thank you for sharing your experience, and we’re so sorry to hear about the trouble you’ve had. We completely understand how frustrating this has been, and it’s not the kind of experience we ever want for our customers. While our support team aims to respond within 24 hours, we know that back-and-forth communication can sometimes make things feel slower. Replies are responded to in the order that they’re received, which can sometimes lead to delays if multiple emails are sent on the same thread, pushing it further back in the queue. This is something we're actively working to improve. As for your replacement case, we’ve been made aware of some theft issues with USPS that may have impacted your shipment. That said, a new replacement is already on its way to you, and we’re doing everything we can to ensure it gets to you without further delays. We truly appreciate your patience and are so sorry for the hassle. If there’s anything else we can do to make this right, please don’t hesitate to reach out to us at [email protected]. Thanks again for your feedback, it helps us continue to improve.

Response from CaudabeDec 22, 2024

Hi Mick, It looks like our support team has been in touch, but you may have missed their emails. According to the tracking information, your package was delivered recently, and we hope you’re enjoying your order! We completely understand how frustrating shipping times can be. Once the carrier picks up the package, we’re reliant on their logistics system, and tracking updates often lag behind the package’s actual location, which seems to have happened in this case. That said, if for any reason you didn’t receive your package, please let our team know, and we’ll be happy to help!

Response from CaudabeOct 4, 2024

Hey Doruk, We’re very sorry to hear about the trouble you’ve experienced logging into your account. It looks like our support team has already responded and shared a copy of the order receipt needed to clear your package from customs. If you have any further questions or encounter any issues with receiving your shipment, please don’t hesitate to reach out to our support team at [email protected]. They’ll be happy to assist you!

Response from CaudabeApr 3, 2024

Hey there, we’re so sorry to hear about the issues you’ve had with your case! In over twelve years in business, we’ve only seen this happen a few times, and the last time was nearly a decade ago when iPhones still had aluminum backs, which were much more prone to scratching. The current glass backs on the iPhones are quite scratch resistant. It does sound like you had some significant debris containing very abrasive materials caught in between the case and the phone. We’d be happy to assist you with tips on cleaning your case to prevent dust and debris buildup. Proper installation is also a contributing factor that may be playing into what you are experiencing. We’re always happy to help and all our products come with a 1-year warranty. Please reach out directly to [email protected] with your order number and photos of what you are seeing and we’d be happy to further assist.

Response from CaudabeFeb 1, 2024

Hey Ahila! It looks like our support team replied to your email within 24 hours. They’re also resending the email again to ensure it goes through. That said, it does seem like there may be an issue with your emails. Order confirmation emails are sent to the email address used to place the order within seconds of the order being placed. We never see issues with deliverability with these emails. A second email is also sent with the tracking details as soon as the order is shipped. You may want to check if you’re inadvertently blocking us, as we see both emails as having already been sent We resent these emails to you again. If you’re still not seeing them in your inbox, please check your spam/junk folder in case they were filtered there. Also, if you use several different email accounts, you might want to check those in case one of those email accounts was used to place the order. And, finally, if you still can’t reach us, please reach out to us at our Instagram or Twitter/X accounts. Happy to help!

Response from CaudabeJan 8, 2024

Thanks for the review! We took a look at this, and the order was shipped from our office within one business day as normal. After the package was picked up by the shipping carrier it appears to have been lost during processing by the carrier. A claim was opened by our team with the shipping carrier to locate the package. A replacement shipment was offered to be sent to you ASAP by our customer support team, but it looks like you refused that replacement. Regardless, we issued a refund for the order, so you should be good to go. Please do let us know if you need anything else. We’re more than happy to help.

Response from CaudabeDec 10, 2023

UPDATE: Hey Alex! We have not heard back from our last email correspondence, though it does look like your order was delivered on December 23rd. We hope you are enjoying your order. If you have any questions or need any assistance do not hesitate to reach out to our support team at [email protected]! Hi Alex, apologies for the late reply. We're definitely dealing with high order volume, but no worries - we'll make sure we take care of you! As mentioned on the website when you placed your order, that product is on pre-order status and is expected to ship in mid-December. We're receiving inventory shortly, so definitely stay tuned!