CaudabeReviews of caudabe.com

Response from CaudabeOct 3, 2025

Hey there, our support team actually just got back to you with information on the latest. Here's what we wrote: Hi there, for the latest shipping updates, feel free to check this page on our self-service portal: https://caudabe.customerdesk.io/#rp-customer-widget-faq-656e64bc-fe36-45c3-9421-4b79cd88e6bb The gist of the info in the link we provided is as follows: - We began fulfilling preorders on September 22nd - Order volume is the largest we've ever experienced in our 13-year history - Due to Super Typhoon Ragasa, there have been production and logistics delays But, we do expect to fulfill the vast majority of preorders placed between September 9th to September 25th in the next 1-2 weeks. Feel free to continue checking that link on our self-service portal for the latest information.

Response from CaudabeOct 2, 2025

Hey George, we apologize for this. There was a glitch in the communication between our system and our UK warehouse, which is what led to these delays. That has been rectified and your item will ship in the next day. Our Support team will be getting back to you shortly. We also apologize for the delayed response time. We've been dealing with unprecedented demand and our support team has been working day and night to get back to customers. As mentioned, they'll be getting back to you shortly and will give you an additional discount as our apologies!

Response from CaudabeSep 26, 2025

Hi Simon, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration with the return shipping costs. To clarify, your order was shipped out quickly after it was placed, and when you requested a return, our team processed a full refund for the product the very same day, as an exception. Normally, refunds are issued only after a return has arrived at our office and been inspected, but in this case we expedited the process for you. International return shipping does have to be paid directly to the carrier and, unfortunately, is not refundable. We know high international postage costs can feel discouraging, and we truly regret that this left you with a negative impression. That said, we did offer store credit for the postage amount as a goodwill gesture. We appreciate your feedback as it helps us continue to improve, and we’re sorry again that this experience didn’t meet your expectations. If there is anything else we can help with, please reach out to our team at [email protected].

Response from CaudabeSep 24, 2025

Hi Stephen, Thank you for sharing your feedback, and we’re so sorry for the frustration this has caused. We completely understand how important it is to receive clear updates when you’re waiting on a new case, especially with a brand new phone. Just to provide some clarity, the 2–4 day delivery window shown at checkout refers to the shipping time once an order has left our facility. Each iPhone 17 case has its own pre-order availability date, and orders begin shipping as products arrive in stock. In your case, the items you ordered were pre-order products scheduled to ship by late September. As soon as your order ships, you’ll automatically receive a tracking email sent to the address used at checkout. Our support team has already been in touch with you directly, and we’ll continue to keep you updated as your order progresses. We truly appreciate your patience and understanding, and we’ll make sure your new gear gets to you as quickly as possible once it leaves our facility. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out to us at [email protected]

Response from CaudabeSep 20, 2025

Hi Pattarawadee, Thank you for sharing your feedback, and we’re so sorry for any concern the delay may have caused. We can confirm that our support team has already been in touch with you directly and worked to resolve your request within 24 hours. We do our very best to respond within 1–2 business days, and our team is always working through emails as quickly as possible to make sure no one is left waiting too long. We truly appreciate your patience and understanding, and if there’s anything else we can help with, please don’t hesitate to reach out to us at [email protected]

Response from CaudabeSep 14, 2025

Hi Christian, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issue you experienced with your case. We did look into your order and can confirm it was placed over a year ago, which is why it falls under our 2-year warranty policy rather than our 30-day return and exchange window. Under this warranty, we’re always happy to provide a free like-for-like replacement to make sure you’re covered, though we aren’t able to issue refunds outside the initial return period. We completely understand your hesitation, and your feedback is valuable as it helps us continue improving both our products and our processes. While refunds aren’t possible in this case, our warranty is designed to give peace of mind by ensuring a replacement is always available if something goes wrong, and many of our customers have successfully used this program to stay protected without any issues. If you change your mind and would like to move forward with a warranty replacement, our team will be glad to get that arranged quickly for you. Please feel free to reach out to us at [email protected]

Response from CaudabeMar 12, 2025

Hi Ivelin, We’re so sorry to hear about your experience with your Synthesis cases, it sounds like you may have received defective units, which is certainly not the standard we strive for. We completely understand your frustration, and our support team has already responded to your email. They’re happy to send another replacement to ensure you receive a case that meets our quality standards. If you’d prefer, we’d also be glad to assist with an exchange for any of our other products. We truly value your feedback and patience as we work to make this right. If you have any other concerns, don’t hesitate to reach out to our support team at [email protected], they’re here to help!