CaudabeReviews of caudabe.com

Ordered a case on a Friday evening and realized a few hours later that I chose the wrong item. Emailed support and Megan responded that night and made note to swap in the correct case, no questions asked. Showed up quickly and they did indeed send the correct case! Love the case, had the same one for years on another phone.

This is probably the best case I’ve owned for the iPhone 12 Pro Max! The fit is great, I love how thin the iPhone feels, and the MagSafe magnet is strong. Overall I love this case,and have nothing negative to say about it.

Great company always willing to find a solution to a problem. They stand by their products and will support their customers after the sale

Caudabe provides great service and truly outstanding products. I have bought a number of iPhone cases from you over the years and they are simply the best. My recent order of the iPhone 15 Pro Max Sheath with the cutout for the Action Button is fantastic. I was having an issue with a cheap case I bought while awaiting yours of pressing the Action Button accidentally and activating a function. Your case not only solved that problem but it’s stylish and functional. Thank you Caudabe for great products year after year.

What a great company. I had and issue with one of my phone cases and they were very prompt and very courteous. They replaced my case with a few quick emails. Will definitely continue to purchase from this great company.

Excellent product and company! On the product side, Caudabe makes some of the best cases in the entire market. They are designed thoughtfully down to every detail and fit well with the Apple ecosystem. The Sheath might be THE best case for any iPhone. On the support side, that is where they really stand out and set themselves apart. The few times I have had to use support, the response has always been very quick and they have always been extremely friendly and eager to help. Each time has been smooth and hassle-free. One time, the box arrived empty (it happens, it's ahrd to catch every single thing at such a high volume), but they immediately sent out a new one without any hoops to jump through on my part. The most recent time, I ordered the Synthesis for my new phone (even though I have always ordered the Sheath) since the color I wanted was back ordered. When it arrived, I could tell it was a great case, but it was not quite the Sheath which I have come to know and love. I messaged them and they generously made the exchange process super easy and didn't even have me jump through hoops to return the original one I ordered (they asked that I either donate to a friend or recycle it). I will continue to buy from Caudabe and will continue being a loyal customer as long as they keep up these practices and treat their customers well.

Edit: Customer support has finally reached back to me and worked on my issue. My original order got stuck on USPS for more than a week so they sent me a replacement. I have been buying their cases for 3 years as they’re known for quality phone cases. I haven’t encountered an issue with delivery before this so I assume this is an unusual case. I feel like they have been overwhelmed by the high volume of orders this season but it seems that they’re trying their best to address the issues their customers are facing. I suggest though that they allocate more resources on customer support especially on holiday season so that we receive response on timely manner. I also hope that they can be reached through other means of communication other than through email. Overall, I’m glad on how my issue got resolved. Original Review: EJ92M83437372FJ30X I ordered a case a week ago and the case hasn’t arrived yet. I have reached out 3 times throughout the week but I got no response. They used to be on time when it comes to delivery (2-5 days) but it seems that they are having issues lately. It’s understandable having issues especially it’s holiday season but it would be nice to let their customers know what is going on.

Amazing customer service, amazing quality iPhone cases. Can’t fault either their customer service or their iPhone cases.