Shaun
Long-Time Customer — Completely Let Down by Caudabe
I’ve been a loyal Caudabe customer since the iPhone 13 and have purchased over twenty cases over the years. Unfortunately, this latest experience has been beyond disappointing and has completely shattered my trust in the brand. If you search for Caudabe right now, you’ll see the growing number of unhappy customers — and for good reason. This launch has been an absolute disaster. It took persistent pressure from myself and others on a forum just to get the company to send a simple update to those of us still waiting for our orders. That kind of basic communication should never require customers to demand it. Caudabe has blamed the months-long delays on storms and holidays, but after nearly two months with no real information, it’s clear that customer care is not a priority. I placed my order on September 12th, and if it weren’t for online discussions, I would still have no idea what was going on. Shipping dates have been pushed back eight or nine times, yet the only official message we’ve received was a single vague email. What makes this situation even more frustrating is seeing a positive review from someone who couldn’t cancel their order because it shipped within minutes — while so many of us have been waiting for months without any shipment at all. The inconsistency is unacceptable and deeply unprofessional. After years of loyalty, this experience has been the final straw. I will not be purchasing from Caudabe again. No customer deserves to be treated with such disregard. Update — November 20, 2025 Caudabe refunded fifty percent of my purchase and offered a discount code for fifty percent off my next case. That would be fine—if I had actually received the cases I originally paid for. Until that happens, the idea that I should place yet another order with them is absurd. Before this review, a Caudabe representative emailed me with a confident assurance that my cases were on the way. Here’s the exact quote: “I can see that your specific order is set to ship out within the next 2 weeks, if not sooner!” That was sent on October 31st. It’s now November 20th. Still nothing. Their responses—on YouTube, Reddit, email, everywhere—are carbon copies of the same canned script. At this point, it doesn’t just feel disingenuous; it feels deliberately misleading.
Response from CaudabeNov 10, 2025
Hi Shuan, Thanks so much for taking the time to share your review. As a loyal customer, we know you thought carefully before writing it, and we genuinely appreciate your thoughtfulness. Our support team has already reached out, and we’re excited for you to receive your order soon. In the meantime, we wanted to provide a bit of context so others can better understand where things stand today. The iPhone 17 launch brought the highest demand we’ve ever seen, by a wide margin. That surge, combined with manufacturing and logistics delays as well as a few unforeseen factors, created a perfect storm for our small team. Customers were understandably frustrated, and their feedback was entirely justified. We took that criticism to heart. Over the past month and a half, our team has been working tirelessly to fix what needed fixing and to strengthen our internal processes. The good news is that production has now stabilized, and the vast majority of preorder customers have already received their products. We also focused heavily on improving our customer support operations. At one point, response times were far too slow, which only compounded the issue. In the last several weeks, we’ve expanded the team and cut our email backlog from over 2,000 messages a day to around 200, allowing us to respond faster and resolve issues with much less frustration. This year has been an anomaly, but also an invaluable learning experience. Now that most customers have received their orders, the amount of positive feedback we’ve been getting has been incredibly encouraging for the team. While there’s still work to do, we’ve made huge strides and remain committed to ensuring every customer is happy. Caudabe started over 13 years ago with a simple mission: to build the best products possible and treat customers right. While this year’s iPhone 17 launch tested us in unexpected ways, our priorities haven’t changed. We’re grateful for your patience and understanding as we continue to improve every day.