CaudabeReviews of caudabe.com

Ordered my case 3 weeks ago it showed as in stock. Nothing for 10 days so thought I would follow up. They said oh yes sorry we don’t have that you’ll need to wait if you want that colour. I said that’s a bit rubbish weren’t you going to tell me? They said sorry you’ll get it next week. It’s now the week after next week. I don’t have it and they haven’t answered my email asking where it is. They can do much better than this I’m sure.

I ordered a Sheath case for my iPhone 17 Pro Max on February 14th. It is now March 10th, and I am still without my order and, more importantly, without any real information. The tracking has been completely frozen since February 21st (last seen in Detroit, USA). That is 17 days without a single update. When I reached out to customer support, I was met with nothing but generic, "copy-paste" template replies telling me to "be patient" and to "check with my local post office." I followed their advice and contacted the French Post (La Poste), who formally confirmed they have no record of this package and that it is the sender’s responsibility to launch an investigation. Despite relaying this to Caudabe, they refuse to take accountability for what is clearly a lost package. It is scandalous to leave a customer in the dark for nearly three weeks while holding their money. If you are an international customer, be warned: their logistics are unreliable and their "support" is just a series of automated excuses. I have requested a full refund and will never order from them again. Order #TK03B86658680HG35E

I had a disappointing experience with Caudabe. First, the billing documentation was problematic. The PDF “invoice” they sent was missing basic seller billing details, and the amounts were listed in USD even though the checkout and payment were clearly in EUR. This creates unnecessary complications for accounting and makes the document look incomplete and inconsistent with the actual transaction. Second, the product quality does not match the premium image the brand tries to project. The case feels like very cheap plastic and seems prone to cracking much sooner than expected. Overall, the materials feel low-quality and “cheap,” despite the fact that the product is nicely branded, marketed, and packaged. In short, the branding and presentation are polished, but the documentation and the actual product quality do not live up to the expectations set by the brand or the price.

I ordered a cover for my iPhone 17 pro two weeks ago and haven’ received it yet. For the past week, the status in the tracking system has been unchanged being that it has left China. And yes it is produced in China. The package has allegedly been on it's way for two and a half weeks and is not even in the possession of the local distributor yet. When Costumer Service answers me, They are polite, but they Are not answering my questions and now they just stopped answering at all.

I almost never buy from Facebook/Instagram ads, but I clicked on one from Caudabe and bought their "Sheath" iPhone 17 Pro case in Celestial Blue for $52 (ended up $60 after they upsold the loose-feeling "buttons" for "free shipping"). Big mistake. Ordered exactly one week ago. Not only have they not shipped the case, they haven’t even packaged it. Zero tracking number, zero movement. Their response? A condescending email blaming "major winter storm" and saying it "should ship within a week" (meaning potentially two weeks total from order date). Then another auto-reply telling me to stop replying multiple times because it "delays" them. Let’s get this straight: They took my $60 instantly. No disclaimer in the ad about weather delays or "high demand" excuses. Ground Advantage takes 7 business days after shipping. If they haven’t packed it yet (they haven’t), we’re already looking at the third calendar week before anything even moves. Instead of owning the delay, communicating proactively, or offering anything (discount, expedited shipping, partial refund, anything), they act like waiting indefinitely is a privilege and like I should be grateful they’re "working extremely hard." I run my own business. If I took a week to even pack an order and hadn’t given the customer a single update or tracking number, I would be bending over backwards to make it right—proactive apologies, compensation, constant communication. These people? Pure arrogance. "Thank you for your patience :)" while giving zero reason to be patient. There are literally dozens of solid iPhone cases on Amazon for $15–25 that ship same-day or next-day. I was trying to support an independent brand because I’m independent myself. Never again. They took my money, hit me with nothing but lame excuses, and talked down to me like I’m supposed to wait forever or shut up. I don’t need their caseI have plenty. What I want is either my product now or my money back immediately. Their 30-day return policy means nothing if they can’t even ship in 30 days. 1 star. Pretentious, slow, excuse-filled, and insulting customer service. Avoid Caudabe. Buy from literally anywhere else. I phone cases are a dime or dozen.

My first experience of ordering with Caudabe is a pretty poor one. Let me be clear, this is not a review of their products, this is me reviewing their customer service. As an online retailer myself, I know excellent when I see it. Caudabe is shabby at best. My review is based on their lack of shipping of my order and their lack of ownership of estimating when my order will ship. I queried why the Caudabe order my wife placed was already in the post whilst the order I placed the day before hers, had no update at all. I expected a response about stock issues and when I was likely to see my case. This brand new iPhone 17 Pro Max needs to be covered and I was keen to find out when that would happen. However, the response I received was, "Due to unprecedented demand" a phrase you will see on lots of reviews of Caudabe, it is taking longer than usual to ship out orders............No it isn't, they have already posted my wife's order that was placed after mine. She has a delivery window today from Royal Mail, so the problem is not how busy they are. This is pure flannel, but there is more. Caudabe said, "Your order is preparing for shipment and should be preparing for shipment very soon". Fast forward 24hrs and there is no sign of the "very soon" to be shipped notification. Let me be clear here, you get a notification of shipment automatically, from the carrier, the moment a label is created. So nothing is being prepared.... actually Caudabe, explain to me what preparing to be shipped means? When I ship items, I print the label and then box it. It is then collected soon afterwards by the carrier. Your orders are handled by TFE here in the North East of England and so this whole suggestion that you are working very hard to get orders out is total nonsense. This is a stock issue with your distribution partner. I ordered a screen protector from FLOLAB on the same day. That came all the way from China and it is here already. No nonsense, updates all the way. All of this nonsense is pure flannel and you are treating your customers like fools. You finish the email by thanking me for my patience, which is just another way of saying, "be patient" and we will ship the item when we have stock. Clearly they don't. At no point in the email was their an apology or an explanation why my wife's order is days ahead of mine, despite ordering after me. This is a lesson on managing expectation. If I knew how long the order was going to take at the point of sale, I would have probably bought the case that was in stock. This is now Christmas Eve and so there will be no movement until at least the week beginning the 29th of December, then there will be 2-3 days delivery. I am sorry Caudabe, I need to buy from Amazon, because your service is garbage. I have read a fair amount of reviews saying the same this morning. I have now requested a cancellation of the order, but you can bet they won't see that before they print the label for the delivery they don't seem to care about, because they are "working extremely hard". I am a one man business, that has been working non-stop for most of this month. All my customers have had their deliveries, most of which were "next day". To anybody that is reading this, please don't accept this kind of service from any company, there are absolutely no excuses for them to not be transparent with their stock levels or their anticipated delivery schedules. This was my first and last attempt to buy a Caudabe product. I know nonsense when I see it.

I don’t even care if the case is good, ordered on Sunday 7th for 48hr tracked. It’s now mid afternoon on Friday 12th and still waiting.

FYI for anyone considering getting their clear case and wondering how this company’s business practices. I saw someone who really liked Caudable on Reddit and bought a case. But this thing broke on the first slip out of my pocket when I squatted down outdoors. Never ever had a case like this and I realized it’s not designed with any absorption. There is also not enough of a raised lip protecting the front screen, so the screen protector on two corners of my phone also cracked. But what’s even more interesting is that when I went on their Reddit to see if any other users had this issue and any planned design improvements I found 0 original posts on that and multiple comments from other users saying their feedback post got deleted. I tried making my own post and guess what, deleted as well. Well Caudable, let’s see how far your censorship powers reach.