Kev
Items Never Arrived, No Customer Service
Items never arrived, and they just keep pushing back the delivery dates. Customer service is non-existent. Waiting for months for a phone case is ridiculous. Clearly, they don't invest in production and logistics. The product may be good, but I can’t comment on it as I still haven’t received it.
Response from CaudabeNov 7, 2025
Hi there, we reached out to you to request more information on your order so that we could help you resolve this, but we did not receive a response. To provide some additional context: with this year's iPhone 17 launch, we're facing the highest demand we've ever experienced. That coupled with unforeseen manufacturing delays led to some really frustrating delays in shipping out orders, and we apologize for that. On the customer support side, we've also seen more emails than we've ever received as a result of the increased demand. That has also led to longer response times than we'd like. But, the great news is that our team never stops working aggressively to improve. As of the date of this reply (November 7), manufacturing has stabilized considerably, we've shipped out the vast majority of preorders, and our support team has been bolstered significantly. Emails to the support team are now being replied to much more quickly than before. While we do very much apologize for the subpar experience, do note that we're working hard to make sure all of our customers are taken care of. That's always been our first priority in our 13 years in business, and that will never change.