Andrew F.
Delay in posting.
I ordered an Iphone17 pro case based on the fact I would get it within 3-4 days. It hasn’t been posted and an automated response has said wait 1-2 days for a reply. Sorry but if I’m paying a lot of money for something I want better customer service. I’ve now bought an alternative case and asked for a full refund I’m also concerned when people are having to sure long delays. This review is posted in the hope it will get me a response. I will update accordingly
Response from CaudabeJul 7, 2026
Thank you for sharing your feedback! I can see here that our support team has already been in contact with you and your order has been cancelled at your request. The message referencing a 1 to 2 business day response time was an automated confirmation that goes out immediately when an email is received, but our team followed up with a personal reply right away. Just to note, your order was preparing to ship from our UK facility on July 2nd, but we reached out after receiving your cancellation request and were able to catch that in time before it went out. We apologize that our automated reply caused concern, but we are happy to see that everything has since been resolved. If you have any further questions or concerns, please feel free to reach back out to our support team at [email protected] and they’ll be happy to help!



