Cat PersonReviews of catperson.com

Response from Cat PersonFeb 5, 2021

Hi Lorna! We're so sorry to hear that your order arrived incorrectly, and furthermore, that you haven't yet received your replacement. We've reached out to you via email to set up another replacement for you -- please let us know if we can help with anything else in the meantime! Thank you for your immense patience.

Response from Cat PersonJan 15, 2021

Hi Dominique! First and foremost, we're so sorry that your package wasn't delivered to your door. I took a peek at the tracking and it says "Your item was delivered to an individual at the address at 8:35 am on January 15, 2021 in BRONX, NY" -- not sure if that rings a bell, but regardless, we're sorry for any inconvenience that may have been caused by our delivery service. Now, as for the food, we totally understand that all cats are different, and transitioning a cat to a new food can be quite difficult. We're glad you gave all of the transition tips a try, but we noticed you've only had the food for one day. It can take cats days, sometimes even weeks, to adjust to a new food. We recommend you take it nice and slow, introducing small quantities of the new food alongside your cat's existing food. This way, you can help your cats acclimate to the new smells, textures, and flavors. We also have a 30-day satisfaction guarantee, so if this food still isn't to your cat's liking within the next few weeks, just reach out to our Customer Experience team at [email protected] and they'll be able to help you out as part of that money-back guarantee. Last but not least, we actually make it a point to keep all reviews visible, so that customers have all of the necessary information they may need before making a purchase with us. Hope that clears things up.