Cat PersonReviews of catperson.com

Ordered the sample box. Cats liked the kibble but not at all interested in the wet food. Wouldn't eat a bite. I couldn't find my subscription in order to cancel in time so now I have a month or more of - you guessed it - wet cat food. I have emailed them multiple times to get my satisfaction guaranteed cash back and requested a return label so I can return the food for a full refund but have yet to hear back. Very frustrating. Not at all what I expected. They don't have a phone number to call and speak to a representative. Ugh. 4 paws down.

I received what I thought would be a starter pac but it was several tubs of wet food which my cat wouldn't touch and I tried two different types and by the way, they look disgusting! It looks like it already came out of the cat! That's what I was afraid of and I mentioned that when I said I just wanted my cat to try it and now I have all this foods she won't eat! I'd like to a refund

AWFUL CUSTOMER SERVICE. Keren was passive aggressive, rude, and treated me like I was stupid. I have received no packages EVER after ordering from them. Once in January, the other in February. Both times the packages said delivered but never arrived at my home, and the post office never received the packages and had no idea where they were. I have sent multiple emails and it’s taken them usually 4 days to respond, or most recently not at all and I had to contact PayPal to get them to respond. Now they refuse to refund me for my order, and I am having to spend valuable time wasting it away trying to figure out how to get my money back. Keren literally told me to just search all of creation around my apartments and the post office, when it’s been missing both times, this last one it’s been over 2 weeks!!!!! The post office and my apartments don’t have it. Absolutely the worst experience I’ve ever had, STAY AWAY FROM THIS BRAND because if there is ever a problem they will flat out deny deny deny and not help. I just want my money back for a product I never received, they shouldn’t be blaming everything on me, this is your fault Cat Person, fix it.

Long story short I ordered Gus his food about one month ago still no food I placed the initial order on Feb 11th, as of Feb 24th still no package...I reached out to customer service I explained how finicky my cat was about his food....they assure me the would ship out UPS ground.... Feb 27th the package supposedly shipped....but there is no info on the tracking they are still waiting for the package? PLease advise...Gus is very finicky with his food....I ordered almost one month ago...I try and order with a 3 weeks cushion...is that not enough time....what is going to with my packages? how do we make this right? I messaged customer service on Saturday its Tuesday....Im sure they will get around to me

My fist order from CatPerson went great, ordered and received in about 10ish days, Not bad at all and my cat loved the food. NOT THE SAME WITH MY 2ND ORDER!! (#71582) Order date 2/8/2021. On 2/17/2021 I received an email from Karen stating that they were having shipping issues out of Nevada, okay I can understand that. She said that if they don't see scanning updates on my order in 3 days they would issue me an replacement, oh and gave me 20% off my next order. Again, okay I can live with that, but in the mean time I am running out of cat food so I had to go get my old brand that I might add Chewy's always delivered on time! Now its 2/23 and I look at my order on their website and it's still on its way (as of 2/8/2021)! What? I thought they said they would ship out on the 20th if no movement happened. So, I looked for a way to contact them, UGH!! you can either email or text so I text them yesterday asking basically what is going on? I get nothing, no answer at all. Its now been over 24hrs since I contacted them and NOTHING and you want me to place another order cuz you gave me 20% off, really? HORRIBLE CUSTOMER SERVICE, JUST HORRIBLE. I'm out 65ish dollars and have no way to contact them cuz they don't answer! I'm not about to Email, Text and whatever taking up so much of my time just so you all can do what you are supposed to do. You informed me that my order had issues so you FIX IT and KEEP ME INFORMED!! Bad business practices, again I love the product but you will not stay in business for long with this kind of Customer Support. Get a phone line your customers can call you on, my elderly mother has a cat and I was going to order for her and will not now because if her order goes wrong what is she supposed to do? She is a different generation and doesn't have email and doesn't know how to text. I would have to spent the time going and getting her cat more food then have to spend more time tracking her order down. Having items shipped is a convenience and if you can't get a hold of anyone to help you then it's an absolute waste of time and money which means it's not convenient . I have no idea what I am going to do at this point. Any suggests are very welcome.

Worst customer service ever! The order never arrived. They wouldn’t give me a tracking number or tell me when it shipped after 10 days. When I suggested to go ahead and cancel my order if they can’t meet the deadlines they canceled it right away. Clearly, this company is not serious about keeping customers and cats happy.

Awful awful awful. I decided to sign up via an Instagram ad. Sign up was easy as was paying for the intro package. Then nothing. I got a notice that the package was being shipped and then nothing. Kept checking the tracker and per USPS, "Your item was picked up by a shipping partner. This does not indicate receipt by the USPS or the actual mailing date." I tried emailing their customer service and received nothing from them in nearly 72 hours and counting. They also have text customer service and no response there either. This was all attempted over weekdays. I can't even get help with a refund. The lack of a phone number is a turn off as there is no help if things go awry. I'm going to get my money back and seek out a new option. Buyer beware, the food may be good, but I wouldn't know as I never received it.

Three weeks after supposedly shipping, my order still isn't here. USPS (why are they still using them right now anyway??) has apparently not even received it. I emailed CP's customer service. Days later, no reply. Same with text. Same with DMing on Twitter. If a *food subscription service* can't even be reliable enough to reply to customers, then they can't be relied upon to feed my cat, and that's wholly independent of the beleaguered USPS. Since they haven't responded to me, I've disputed the charge with my card. Update: I see that they'll bother to reply to a public review but nothing else. I emailed you guys DAYS ago. My most recent attempt was just that - my most recent attempt. But I've been trying to reach someone for several days now. "It might be in our spam" is a pretty sad excuse. Is everyone else who has complained about you publicly in your spam? Come on.