Cat PersonReviews of catperson.com

Response from Cat PersonOct 19, 2021

Hi Marian! We want to follow up with your review here, as we don't think it's taking into account the many different reasons why a cat would experience a urinary blockage or FLUTD. According to the ACVS, "Obstructions are often the result of plugs of inflammatory material, mucus, crystals, small stones (called calculi) that have formed in the kidneys and have passed down into the bladder (see urinary stones). The cause of the inflammatory materials and stone formation is not well understood, though viral infections and diet may play a role. Other causes are reported such as cancer, previous injury causing scarring, and trauma are also reported." At this time, we don't have any special food for urinary care or UTI prevention. We do, however, have information around the pH levels of our food. A cat's natural urine pH is between 6-6.5. Food pH is only one of many factors that can affect urine pH. Stress, for example, can contribute to a cat's urine pH being too alkaline (too high) or too acidic (too low), as well as chronic kidney disease, diabetes, and thyroid problems. In urine that's too acidic or too alkaline, urine stones can appear. A pH level below 7 is acidic, 7 itself is neutral, and anything 7+ is alkaline. All of the pH levels in our food fall between 5.3- 6.4, categorizing them as slightly more acidic - though still very close to the ideal natural urine pH of cats. As such, we do not believe that feeding our food would be the sole cause a urinary blockage in a cat. We're sorry to hear that you've been seeing higher incidents of blockages in cats eating our food. We'd love to chat more with you to get further information from your vet's office, and to work together with our feline-focused vet on identifying what might actually be causing this amongst the cats you're working with. Will you email us at [email protected] ?

Response from Cat PersonOct 14, 2021

Hi Carolyn, We're so sorry to hear that you had trouble with your order! Our team works Monday through Friday, 9am to 6pm. Like all humans (and their cats!), we do need rest, so we're offline on the weekends. That being said, I see that one of our Customer Experience Associates was able to help you out via text already, and you should have received your replacement yesterday. If there's anything else we can help with, please don't hesitate to let us know!

Response from Cat PersonSep 21, 2021

Hi Catherine. We're so sorry to hear that you had a negative experience with our brand. I think there might be some confusion here which we'd love to clarify - first things first, we offer free shipping for all meal plan orders, and for all manual orders over $40. Secondly, our wet food is made in Thailand, and our dry food (which is what you ordered) is made in the U.S. You can read more about why we make our food in different places via our FAQ page here: https://kats.kustomer.help/en_us/where-is-your-food-made--Sys0BL5DL We have a 30-day satisfaction guarantee, so as long as your first order is within that window, we'd love to help you out. We're committed to making things right for you, and would love to get in contact with you but are unable to find an account under this name. Send us an email at [email protected] so that we can get you and Mao taken care of.

Response from Cat PersonAug 30, 2021

Hi Melissa - we're so sorry to hear that you haven't received your order. We'll send you an email now, to set you up with a replacement!

Response from Cat PersonAug 30, 2021

Hi Sarah - we're so sorry to hear that you were receiving unwanted emails from our company - we'll be sure to pass this feedback along to our email marketing team. We'll also double check that you're unsubscribed from all emails. If we can help with anything else, please don't hesitate to let us know.

Response from Cat PersonMay 24, 2021

Hi Dee, We're so sorry to hear that your cats aren't taking to the food! We understand transitioning to a new food can be quite difficult, which is why we recommended trying out the slow transition period that we outline via our guidelines here: catperson.com/transition-guide In no way are we suggesting that you starve your cats; as you can read, via the transition guide, the transition period just involves slowly introducing small amounts of our food alongside your cats' existing food -- this way, they can get accustomed to the new smells and flavors. You should still be providing your cats with the food they typically eat. Does that make sense? If not, let us know and we can explain further! We have a very generous 30-day satisfaction guarantee, and we will be sure to take care of you if the transition doesn't work. Just let us know!

Response from Cat PersonMay 14, 2021

Hey Inger! We'd be more than happy to help. Please email us at [email protected] so that we can locate your order in our system and assist you with this cancellation!

Response from Cat PersonMay 4, 2021

Hi Patti! First and foremost, we're so sorry to hear that our food isn't working out for your cats! Additionally, we're sorry to hear that you've been unable to reach us, or cancel your meal plan. The easiest way to cancel your meal plan is to log into your account (catperson.com/account) and follow the cancellation steps there. Now, as for your emails, the only reason why I can imagine you aren't receiving a reply from our team is maybe because you're getting caught in our Spam folder? Sometimes certain emails get blocked by our inbox. Send us a text at (855) 918-2287 with your order number so that we can locate you and help you out! We'll be sure to get you a refund for these two orders, as well as return labels to send them back!