Placed the order 9 days ago. Getting email saying my order will be shipped within 3-5 business days.
Ridiculous.
Response from Cat PersonAug 16, 2022
Hi EL! We're so sorry that your order still hasn't shipped. Our warehouse experienced network disruptions last week which created a delay in fulfillment. Thankfully, they were able to get back up and running on Thursday August 11th and all orders are being packaged and shipped as quickly as possible! You should be receiving shipping information for your order shortly. If you need us to take a closer look, please feel free to email us at [email protected] and a member of our Customer Experience team would love to help you out.
LM
Lena M.
I wanted to like Cat Person SO bad.. but NOPE.
I wanted to like Cat Person SO so bad, but unfortunately, I hate it and so does my cat. I want to start by saying that they DO honor the money back guarantee; customer service got back to me quickly and issued a refund that day. However, the issues with shipping, increasing prices, excessive packaging, and food quality are a huge downside to Cat Person and I felt I really needed to leave a review. As so many others have said, the shipping took FOREVER and the amount of packaging is insane… but those aren’t the worst part. The first day or two I gave my cat Cat Person, she seemed to enjoy it, the food looked good and seemed fresh. But once I started opening up more cans I was EXTREMELY disgusted by the quality of the food. Some of the meats, noticeably the beef shreds and the mackerel and bream pate, were literally gray in color and covered in a hardened gelatinous goop (the first few I opened did NOT look like this AT ALL). They looked and smelled awful, I wouldn't even dare feed them to my cat. I opened at least 5 cans of food that looked absolutely repulsive, they DEFINITELY went bad, so now it makes me wonder how old the food they send out is. Some of the food barely had any meat in it at all, mostly just the disgusting goop (I can't even call it gravy). Not only did the food look gross, but my cat would barely eat it after 2 days. She would smell it and just walk away. I am SO disappointed in Cat Person cat food and I will never ever use this service again...
*****EDIT TO ADD: this food definitely gave my cat severe diarrhea. BEWARE!!!
Response from Cat PersonAug 16, 2022
Hi Lena. We're so sorry to hear that Cat Person didn't work out for your or your cats. We're glad our Customer Experience team was able to help you out. We stand by the quality of our food, and we encourage all customers to follow the slow transition method for introducing any new food to their cats, to avoid any gastrointestinal upset. We include transition instructions with every order: catperson.com/transition-guide
Please don't hesitate to reach out to us at [email protected] if you or your cat need any follow up assistance - we're always here for you, and happy to help.
SD
Sharon D.
First the good… My cats like the duck
First the good… My cats like the duck, duck & chicken, turkey & chicken and chicken varieties. I agree with others who say there is excessive packaging. I have arthritic hands and struggle with some of the lids - the plastic inner part separates from the foil & I have to use a knife to open the cup.
This food is not cheap. My cats eat 6 total of the little cups, or one box plus one cup. Each box is $7.95. The quantity of meat vs fluid is inconsistent. I’ve opened a few cups to find no visible food- I had to dig to the bottom for find any. Of course, that meant I had to use an extra cup to make up for the near empty ones. This is becoming more common.
The showstopper for me is how unreliable they are for delivery. My last 2 orders shorted me significantly. The order I received yesterday shorted me 11boxes! I need that food for my cats. No phone for customer service, just email. Of course, no response so far. I was planning to give them another chance, but I think I will find a better food.
Response from Cat PersonMay 5, 2022
Hi Sharon! Thank you so much for your thoughtful feedback. Cat Person worked with a team of experienced animal nutritionists and recipe formulators to produce the highest quality food for cats at all life stages, and our costs reflect best in class manufacturing partners, premium ingredients, and a commitment to sustainability and the environment. We're so sorry to hear that your experience with Cat Person has been unreliable. I do see that a member of our team was able to check in with you via email, and that you did actually receive the rest of your order. If there's anything else we can help you with, please don't hesitate to let us know. We'll be sure to escalate your packaging feedback along to our product team.
SS
sunny S.
Very poor customer service do not buy
Very poor customer service do not buy! You cannot contact a live person and they say to text them but no one responds to messge very shady
Response from Cat PersonMay 5, 2022
Hi there! We've tried our best to locate your name in our help desk and have been unable to find anything. Please feel free to email us again at [email protected] or send us a text at (855) 918-2287 - we reply to all customers within 24-48 hours!
JB
John B.
Cats won't touch it
First the packaging. Your order will come in a big box and inside that big box will be many smaller boxes and any smaller box will be five small disposable plastic containers of wet food. Way too much packaging.
Most importantly however, The food doesn't smell good look good and The cats won't touch it.
Response from Cat PersonMay 5, 2022
We're so sorry to hear that your cats aren't loving the food! Did you try the transition method that we recommend? catperson.com/transition-guide We understand that cats are picky creatures, and it can take a few days to get them excited about new food.
As a company that cares deeply about the environment, helping to reduce waste, and reusing/recycling, we want to say thank you for your thoughtful feedback about our packaging. When creating our product line, we tried our best to make packaging that was both from recycled materials (our shippers are made from 70% recycled corrugated cardboard) as well as recyclable itself (those same shippers are 100% recyclable, and are designed with eco-friendly water-based inks). As for our food packaging, the containers are made from #5 plastic, which may be recycled per your community's guidelines.
We'll be sure to pass your feedback along to our product development team, because we're always looking for ways to improve. If there are things that we can do to be kinder to the environment, then we definitely want to take them into account. Thank you again for your commitment to a cleaner, more waste-free world!
BM
Brent M.
Placed order through Facebook…
Placed order through Facebook advertisement. Entered my credit card information. Everything went down hill from there. Did not receive the E-mail required to set up my account. Sent messages to E-mail and Text to contact information listed on the website. No response. My credit card was charged. Had to report my credit card as compromised since Cat People seem to be out of business. After numerous tries to contact support all failed I would not recommend Cat People.
Response from Cat PersonMay 5, 2022
Hi Brent! We're so sorry to hear that you didn't receive your meal plan reminder emails. I do see that a member of our team was able to help you out, but if there's anything else you need, please don't hesitate to let us know.
JU
Judith
Can’t comment on the quality
Can’t comment on the quality, as my order has not been delivered after nearly 2 weeks. Tried to cancel, but got some cheery malarkey about the impossibility, even though their tracking shows my order still waiting to be shipped.
Even if they do have a superior product, their customer service and shipping malpractice will sink their company.
Response from Cat PersonMay 5, 2022
Hi Judith! We're so sorry to hear that your order took so long to get to you. We have a 4-8 business day delivery window, but if your package was outside of that expectation, please email us at [email protected] so that we can take a closer look and help you out. As for cancelling your meal plan, we make it really easy for you to do that - all you have to do is log into your account at catperson.com. If you need assistance there, please don't hesitate to let us know!
SH
Shellie
I have to say my cats LOVE LOVE LOVE…
I have to say my cats LOVE LOVE LOVE this food. The issue if the delivery and customer service. It is pretty poor. On DEC. 3 my card was charged for a delivery over $130, as of Dec. 9th the product was not sent out. On Dec. 13th I receive my shipment. I order a total of 80 items, I received 10.
The order prior to that contained open items and I did not receive my replacement items for over 3 weeks.
Customer service is slow to answer tests, emails, and tweets. My cats need to eat and I cannot wait for these people to get it together.
Response from Cat PersonFeb 17, 2022
We're so sorry to hear that you had such a negative experience with your Cat Person order, Shellie! We do our best to fulfill orders as soon as possible, and deliver them within 3-8 business days. We're sorry we let you down there. As for your incomplete order, that's definitely not the kind of experience we want for our customers, and we've escalated your issue to our warehouse to ensure this doesn't happen again. Please let us know if we can help with anything else - you can send us an email at [email protected] and we typically reply within 24-48 hours.
