Cat PersonBetter food, beds, and bowls. Delivered. Explore 19 high-quality wet and dry foods, convertible cat beds and more.
Cat Person (catperson.com) has 464 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Glee C.
My cat eats the food then throws up. I've tried all the fish samples and no luck. I have no idea how to get a refund or return the food. Don't send more.
Response from Cat PersonJul 10, 2023
We're sorry to hear that the food hasn't been working out for your cat! I'd love to help you out - please email us at [email protected] for next steps to return the food.
Shirley S.
This company refuses to deal with returns or communicate. MY CAT REFUSED ALL FOOD. I have been trying to get a return label for weeks…DO NOT ORDER FROM THIS COMPANY. I am calling better business . They will not show this review I am sure.!! Horrible customer service!!!
Response from Cat PersonApr 20, 2023
Hi Shirley! I'm sorry to hear you've been having trouble returning your cat's food. We actually mentioned this to you via email and text, but as of April 4th, we issued you a refund for this order and requested that you donate the food to your local shelter or animal rescue. Let us know if you're not receiving our emails/texts and we can try to contact you via another contact method!
Dixie S.
My cat will not eat this food. I keep trying to cancel my subscription and exercise the 100% satisfaction guaranteed return policy but the instructions are a dead-end. This is a scam.
Response from Cat PersonApr 12, 2023
Hi Dixie, We're sorry to hear that our food isn't working out for your cat. We make it super easy for you to cancel your subscription - you can either log in at catperson.com/account or you can reach out to our Customer Experience team at [email protected]. I see that we already confirmed your meal plan has been canceled. As for our satisfaction guarantee, we can provide you with a return label to send the food back to us - just reply to our most recent message and we'll get you taken care of!
Cierra
i was buying this for my cat, THINKING it’d be healthier for her. since the prices are high for a very small bag… nope. she had many skin problems, she was always puking, it was the food. went to walmart and got something for sensitive skin & she’s healed. hasn’t gotten sick. hasn’t had any skin problems. nothing. don’t buy.
Response from Cat PersonMar 16, 2023
Hi Cierra. We're so sorry to hear that our food wasn't working out for your cat. We'd love to hear more about what she experienced, and also get you squared away with our 30-day satisfaction guarantee. Please email us at [email protected] or text us at (855) 918-2287
Alex
I was very excited about this food as I'd been looking for a good, healthy wet food which is near impossible to find. This was pricy, but I thought it was worth it. Incorrect. My girl, who is an absolute FIEND for wet food, will not touch this stuff. I tried every variety in the starter box and she won't even go near it. So, back to the drawing board...
Response from Cat PersonMar 16, 2023
We're so sorry to hear that your cat isn't loving her new food, Alex! Email us at [email protected] or send us a text at (855) 918-2287 so that we can help you out with our 30-day satisfaction guarantee!
Bryan S.
Their product quality seems highly inconsistent. Our cats really enjoyed the first delivery and we looked forward to the second. When it arrived (late), our cats wouldn't go near any of the variety we chose for a few days. We found large fish bones in some of the containers. Most worryingly, our otherwise healthy cat vomited at least 15 times after eating the chicken shreds in broth. We really wanted to like Catperson but it's not worth the risk.
Response from Cat PersonMar 16, 2023
Hi Bryan. We're so sorry to hear this! We take complaints like this super seriously, and would love to talk with you to get more information. Please email us at [email protected] or send us a text at (855) 918-2287.
Holly W.
These folks may or may NOT have a decent item to sell BUT unfortunately I'm guessing I'll never KNOW as in spite of the fact I've made NUMEROUS attempts to purchase what I WANT, they apparently are NOT in a position to "accommodate". Want to order what they refer to as a "Starter Box". Seems SIMPLE enough. HOWEVER, they want me to complete an online "quiz" complete with asking for my pets NAME? REALLY? Don't have the time or temperament for this silliness. If they can't simply offer up product in a quick and efficient (TIME saving) manner, there are OTHERS who can. VERY disappointing.............
Customer
They have recently raised their pricing, which I'm ok with as long as I can provide quality food for my cats but I keep finding huge fish bones in the tuna shreds in broth. These bones can cause damage to cats internally and can cause a choking hazard. I don't know how they process their food but something also changed with the chicken recipe because my cats won't go near them (thats the only thing I fed them before) I am overall very unhappy with the service and quality of their food now, and sadly will have to look for a different brand. Please work on these issues Cat Person
