Casual Chic BoutiqueReviews of casualchicboutique.com

submitted a return request several weeks ago that was approved. still have not recieved a return label.

Update: it is a scam, stay away. Had to go through chargeback with my bank to get my money back. No real person communicated with me ever, it was all AI and even that stopped responding after a few exchanges. This company is holding my money for 3 weeks and I recieved nothing, my order status is "confirmed". You cannot reach them by phone and by email they send you an AI generated response. Do not order anything, stay away from them.

No response to emails on tracking information

I ordered a top 10 days ago and have yet to receive any type of tracking number or message that the package has even been sent. I reached out to their customer service email 2 days ago and haven’t heard anything back. Unfortunately I think it’s a scam.

Placed an 2 orders over a week ago. They charged the card and do not provide any status. No elies to the support email and their phone number listed on the website just rings busy then hangs up. I suspect this is a fraudulent website or they have gone out of business.

I placed an order with this boutique a month ago for 2 items. The money was withdrawn from my account immediately, but I only received one of the items. I've sent 6 messages and emails to customer service and have received NO response from anyone. I've requested a stop payment investigation. If you want good customer service and quick shipments, do NOT order from this company.

I think you are a scam. The phone # on the website doesn't work. I emailed. No response. Product not as advertised

Everything with them has gone great until I needed to return a pair of leggings. I do the instant credit, pay the difference, and pay for the return shipping. A few days later, they charge me the price of the leggings! Now I have someone from the boutique trying to tell me that this is the return shipping cost and that is ridiculous! Their support took forever to even send me a return label! I am getting ready to report to the BBB now! I am deleting their app, and not purchasing from them again! I could pay my own shipping on a pair of leggings and it not cost me $30!!! After looking at my account, I think it is charging me the cost of the instant exchange credit, but they literally just sent me the return label this morning! So I have not even had time to send the original pair back! Someone emailed me and told me it was a return system error and that I would get a refund. I never got the refund. I contacted Paypal and they gave me the money back.