Casual Chic BoutiqueReviews of casualchicboutique.com

Terrible Customer Service and Unacceptable Delays I placed an order for shoes worth over $300 on November 29, expecting delivery within 5-7 business days. It’s now been well over a month, and I still have not received my items. I’ve reached out to customer service multiple times and keep getting the same generic response: “We have escalated the issue. We’ll reach out to you soon.” Despite requesting a full refund, I have yet to hear back from them. This level of service is completely unacceptable. I trusted this company with my money, and they have failed to deliver both the product and any meaningful communication or resolution. I cannot recommend this company and urge others to think twice before purchasing.

Never received my item. I continue to inquire and get a generic response. I have asked for a status update on my item and still nothing after about month. It hasn't even been fulfilled. If I am not able to get a delivery date then I would like a refund.

Zero is my rating. Terrible experience. 1st time ordering. Never received item. When contacted Customer Support there is just fake A.I. response that never gets resolved. Ordered item 10/14/24, 5 emails later, still do not have item.

Never received item. No updates on shipping. SCAM!

I never got my watch

I ordered a product in the first week of October and never received it. I sent an email 2 weeks later and was told they were having fulfillment problems and promised to send it out. A month went by and I sent in another request and was told they would check into it. It's been almost 2 weeks and still no tracking, no package. The phone doesn't work, numerous emails get no good response. They still market to me every day to buy more products from them. Why do they think I'd ever trust them again? TERRIBLE CUSTOMER SERVICE. UPDATE. I received a notification last week that my product was in the mail. I was so excited thinking I was finally going to get the product I ordered and paid $29.00 for. think again!!!! The sent me a travel size of what I ordered that has a $14.99 price tag on it. Think twice about ordering anything from Casual Chic Boutique.

I placed an order that was charged on my bank account and they couldn’t find the order. I ordered the same boots for an event a second time and sent them the confirmation number. I have emailed them several times to get an estimated time of arrival with no response of an arrival.

It's a scam. I ordered something almost a month ago and it was never shipped. When I emailed they said they had no estimate on when it would be, so I told them to cancel the order and issue a refund. I have emailed multiple times requesting this and they still have not responded. I will never order again.