Casual Chic BoutiqueReviews of casualchicboutique.com

I ordered a dress. It took forever for it to arrive. It was not even close to what I ordered. No response from them after several emails. Don’t do it!!

I placed an order on March 19,2025.2pairs of shoes. Order still says confirmed no movement-no update. I was expecting this by March 27,2025. ATP I feel like I am out $100. I will be leaving the ship-to-address very soon.and do not have my order.and no one responds Update 4.21.2025 : So at this point on this 21st day of April I have YET to receive this supposed refund. According to the LIE of a response you posted here to save face a refund was sent during the first week of April. Nothing has been refunded and the shoes not received either. It’s been a month now I paid for your product and have not received anything back. I can’t believe the rudeness and audacity to demand I update my review and you have done Nothing to resolve the issue but print a lie on the internet. SMH 🤦🏾‍♀️ y’all should have Fraud charges levied . Thanks for ruining my view of e-commerce. STOP LYING TO YOUR CUSTOMERS! People respect truth and communication-if there is a supply issue let your customers know oftentimes they will be patient. But to not communicate and to Lie is reprehensible. Where is my money? Or my shoes?

If I could rate zero stars I would. Took over a month for my order status to change from “processing” to “shipped” and another 2 weeks to receive after that. Terrible customer service, no answers ever. Once I received the item I no longer needed it and has been a nightmare trying to return it. Still trying.. 3 emails with no response on how to do this. Their website says they only accept returns requested up to 7 days from delivery. How convenient that you haven’t answered for 5.

Placed my order Feb8. Have inquired as to why it has not shipped. The response was we’re still not sure when it will ship. So I asked if I could cancel the order and I have not heard anything back. Wouldn’t recommend ordering from this company.

It’s been over a week and I still haven’t received any shipping or tracking info

paid a pair of sneakers, never got them its been months, no refund or response so far.

I have not had a single update on my order. When I inquired I was told that it was showing as “unfulfilled” and someone would get back to me. It’s now been over a week and still nothing. When I follow the link to check the status, it just goes to the website’s home page and I see no place to determine what’s going on. I absolutely will update my review per your request but it’s just more bad news. I reached out on Instagram, FB Messenger, and email multiple times and beyond the auto-generated canned response, NO ONE EVER RESPONDED. I finally contacted the BBB which I am guessing prompted movement on my order. Taking an entire month to get any kind of response is ridiculous and I missed the birthday AND the trip for which the luggage was a gift. In short, your company is a disgrace. Received today. It is NOT what I ordered. The set I ordered showed sharks for a boy. The set I received has hearts all over it for a girl. What an utter nightmare. ANOTHER UPDATE: I never received a request from your company for any photos that you mentioned in your response to this review. The last message I received was from a “Madison” saying someone would reach out to me to walk me through the return process but as of 11:50pm tonight (Feb 19th) I not heard from anyone. I did however respond to that message again and attached screen shots of what I ordered and what I received and asked a second time for return instructions. I don’t understand why you respond here but not to the emails, FB messenger and Instagram messages? Could you please provide a phone number where I can speak to someone?

Absolutely terrible customer service you never answer my emails you were just honest about how long it would take for me to receive my product my shoes have been in a prepare for shipping mode for three weeks now. I really wanted to get this product and support a small company like your boutique. You have an obligation to reply to your clients and be transparent and honest about shipping and leadtimes that would be helpful I've just recently asked for a refund we'll see how that goes. Buyers beware understand what you're getting into when you will use this company Unfortunately my experience was not good! I'm not just a disgruntled customer I also also work in global logistics and all of this could've avoid been avoided with transparent and Consistent communication.