Stewart H.
Avoid!
Saw an Ad on Facebook from this company of a small fan that oscillates, has a night light and a magnetic remote control. I clicked on the Ad and was taken to the listing where the video still showed the fan oscillating. The description mentioned the night light but nothing about oscillation, so I sent an enquiry asking if they did oscillate. Received email confirmation that they do. The fan looked great quality and had great features according to the Ad so I purchased 3 fans, they weren't cheap but considering how they looked and the functionality it would be worth it. The fans arrived and to my disappointment did not oscillate, did not have a night light and no remote control.. Just 3 very cheap and tatty fans which were basically just a pc fan in a cheap plastic housing. I emailed them immediately stating the fans were not at all as advertised and so would need to be returned. They emailed back fairly quickly stating I would need to send the fans back to a Chinese address at my own expense! I replied stating they are in breach of the consumer rights act 2015 and that on their own website it states they would be responsible for return postage if the error lied with them.. Which it certainly did. I received no response, had to email after several days asking them to resolve the matter and waited a further 5 or so days before a response came back stating that my options were to send the items back at my own expense or receive a 30% partial refund. The fans are so low in quality that even a 50% refund would not justify the cost and as they do not have any of the mentioned features are not fit for what I need them for. Good job I made the purchase through Paypal and have opened a case against them. I will be reporting to Actionfraud and the financial ombudsman as well. Avoid this company