Casta Diva HomeReviews of castadivahome.com

À la livraison, le livreur n'a pas sonné alors nous ne savions pas que le colis était arrivé alors il est rester toute la nuit dehors sur le balcon. On aurait pu ce le faire voler. Merci

We purchased two CASTA DIVA CD-K030ULTRA toilets in early April, 2026. Unfortunately, one of them was cracked on the outside during shipping. I contacted Customer Service, and they immediately arranged for the defective one to be replaced and I received the new one within 5 days. Now they are both installed and our whole family loves them. They are so efficient, clean and hygienic, and work flawlessly.

I purchased a casta diva smart toilet from Amazon on May 20 2025. When I first got the toilet installed it was beautiful and I was so happy. I recently noticed a leak in the toilet itself . I followed all of the trouble shooting steps to no avail. I reached out to Casta and I have been given the run around. They asked for pictures in which I provided and I also provided my bill of sale. They continue to give me the run around and doesn’t want to uphold the warranty. The leak also caused damaged to my newly replaced flooring as well. My wife and I are 70 year old senior citizens on a fixed income. I was hung up on and the representative was very rude. I have done everything they have asked but they still continue to do nothing. This is unacceptable to treat your customers this way when we spend a large amount of money on your items.

Great customer service Very helpful in fixing the problem with no extra charges Product works great !

I ordered a part that wasn't going to fix my toilet and they caught it and started emailing me for pics and videos and they sent the tight part I needed and it has worked better that when I first bought it. Thanks

We have been using our new Casta Diva Ultra toilet for a couple of weeks, and it is a terrific product. The installation was not difficult, and it is performing perfectly. The sales staff was terrific at answering our questions, very timely and thorough. We purchased it directly from Casta Diva - the cost was very reasonable for such an advanced product. THANKS to Casta Diva & our sales rep Miles.

Customer service has been among the best in the industry. Very timely responses with solutions that really help. Easy communication and prompt support.

Fast response and professional answer, identifying problems quick and send out the replacement parts fast. Even refund me with the nonuse parts without needing me to send the part back . Great service.