Cask Cartel Reviews | Read Customer Reviews of caskcartel.com

Cask Cartel Reviews | Read Customer Reviews of caskcartel.com

Cask Cartel reviews

Showing 157 reviews with 1 star · Clear filters

The Movie C.
Apr 19, 2024
0 stars
Would give this company less if I could after the snatched up every last discontinued cocktail pod and upmarked them 1000%
Response from Cask CartelApr 23, 2024
We're truly sorry to hear about your dissatisfaction. Our aim is to provide a fair and enjoyable shopping experience for all our customers. We understand your frustration regarding discontinued items, and we'll do our best to address this concern moving forward. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. If you have any further concerns or would like to discuss this matter further, please feel free to reach out to our customer service team.
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Dan S.
Apr 9, 2024
Scam Alert!!
Scam Alert!!! ZERO REFUND POLICY AND NON-EXISTENT CUSTOMER SERVICE. This website is fraud central. Avoid like the plague.
Response from Cask CartelApr 9, 2024
We're truly sorry to hear about your experience. We take feedback seriously and want to address your concerns promptly. Our refund policy is designed to ensure fairness for all customers, but we understand your frustration if you feel it wasn't adequately communicated. We're committed to improving our services and appreciate your feedback. If there's anything specific you'd like to share or discuss, please feel free to reach out to us. Thank you for bringing this to our attention.
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Patrick L.
Mar 29, 2024
All,
All, I am writing to share an important experience I had with Cask Cartel, which has prompted me to advise caution should you consider engaging with them in the future. My intention is not to malign or unduly criticize but to inform from potential distress. Recently, I encountered a significant issue with Cask Cartel that has left me concerned about their business practices and customer service ethos. Upon placing an order, I immediately realized a mistake and attempted to cancel it within five minutes—a reasonable expectation, I believed, for rectifying such errors. However, the response I received was not only unhelpful but unexpectedly adversarial, including threats to contact my credit card company and references to a rigid "policy" that was neither transparent nor easy to find prior to purchase. ---- Quoted From Cask Cartel "Please be assured that we possess all necessary order evidence and email correspondence, ready to furnish upon request from your financial institution." ---- Wow! This experience revealed to me a profound lack of flexibility and understanding in cask Cartel's approach to customer service, which seems to prioritize profit over customer satisfaction and resolution. Their insistence on enforcing this policy, without room for discussion or understanding, was disheartening. In addition to these concerns, further investigation into Cask Cartel has raised alarming issues about their legitimacy and business practices. The physical address listed on their website, upon verification, appears to be fake, adding a layer of deceit to their operations. This discovery alone is troubling, but what compounds the issue is that Cask Cartel has also received a cease and desist order from the Tennessee Alcoholic Beverage Commission (ABC), indicating serious legal and regulatory disputes. Furthermore, I took it upon myself to research the company further and found a concerning number of one-star reviews from other customers who had similarly disappointing experiences. These reviews often highlighted a lack of resolution and dissatisfaction with the company's responses, which appeared formulaic and unaccommodating. Given these experiences and discoveries, I feel it is my responsibility to advise caution people. While I understand that every company may have dissatisfied customers, the pattern of negative feedback, combined with deceptive practices and legal issues, is extremely troubling. I encourage you to read these reviews and consider them in your decision-making process. It is important to support businesses that not only provide quality products and services but also uphold high standards of customer care, transparency, and legal compliance. I am committed to sharing my experience widely, not out of spite, but in the hope that it will prevent similar frustrations for others. Our choices as consumers have power, and by sharing our experiences, we can help ensure that our community makes informed decisions.
Response from Cask CartelApr 1, 2024
Hello Patrick, We appreciate you taking the time to share your feedback with us, and we genuinely regret any inconvenience or frustration you experienced with our service. Our records indicate that our support team made several attempts to assist you in resolving this issue to your satisfaction. However, we understand that you were reluctant to allow us to contact the responsible vendor for your order in an attempt to halt the fulfillment process. We want to clarify that once an order is placed, it enters an automated processing system, making cancellations challenging. This is why, as part of our standard procedure, customers agree to our Cancellation/Return policy upon making a purchase. In our communications, it appears there was a misunderstanding regarding the dispute process. We intended to explain that disputing a transaction prevents refund processing within our system until the dispute is resolved by your financial institution. Our aim was to ensure clarity and facilitate a resolution in an amicable manner. We apologize if our communication seemed threatening; it was not our intention. Our goal is to maintain transparency throughout the process of resolving any order issues. Once again, we apologize for any inconvenience or confusion that has been caused. We truly appreciate you sharing your concerns, and we value your business as a customer of the CaskCartel.com Marketplace. If you're able to close the open dispute with your financial institution, our team is more than willing to accommodate a resolution. However, we fully respect your decision if you choose to proceed with the dispute process. Our priority is to assist you in any way we can. Please feel free to reach out to our support team with any further questions or concerns, and they will promptly assist you.
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Ryan
Mar 20, 2024
Stay far away. It really is a "cartel", taking your money...
Stay far away from this company who has the audacity to place, on basically every page, a notice that "Many other small liquor store sites will end up canceling your order due to the high demand, unavailability or inaccurate inventory counts." They do certainly stand by the we won't cancel your order part, but they also won't ship it for 2-3+ weeks and counting. They are seemingly talking about themselves, as this place knowingly and willingly advertises items as being available and in stock, yet still over a week later, my order has not been shipped. They also love to use "business days". They last time I checked, liquor stores are open 7 days a week, and shippers ship at least 6 or even all 7 of those. You reach out to their terrible customer service people who simply provide you non-specific information and policies that have nothing to do with the status of your specific order. Plus they insult your intelligence by "educating" you that they are "marketplace" and rely on individual retailers (the same ones the took digs at in their "notice"), like we do not know how they operate. As a marketplace, it is still your responsibility to ensure your individual retailers are properly and truthfully reflecting what they actually have available and in stock to be shipped! So, again, do NOT order from this place unless you want to be waiting 3-4 weeks for your order to show up (hopefully). Even when you contact customer service, nothing gets escalated and you keep getting the same non-specific replies with no tracking numbers or anything. *reply to their reply - yes, I utilize multiple platforms to purchase Spirits for my home bar and work, so I am free to review every one I've done business with. Out of those ten or so, y'all have been amongst the worst, with 3 to 4 others that stand out as the best. If you actually read my review, you'd know I've already engage your customer service team multiple times and while they do respond, it's all generic fluff and no concrete updates on my orders - namely shipping numbers that would reflect the order being with a carrier. If you'd like to connect me with a manager who can actually provide concrete assistance, status, and shipping details, my order number is ORDER 030700000010307202430540400. I also have another order that was placed within the last few days, and hope it can be handled better than this one was as well. Almost a week later - one of the bottles I have been waiting on for weeks was finally shipped and received, but it was the WRONG item. Still no shipping info on the other one. Emailed support three days ago and have heard nothing!
Response from Cask CartelMar 20, 2024
Dear Ryan, Thank you for taking the time to provide feedback regarding your recent order. We sincerely apologize for any frustration or inconvenience you experienced with the delay of your most recent purchase with the CaskCartel.com Marketplace. After reviewing your history of reviews on Trustpilot, it appears that you have frequently engaged in negative feedback with various spirit platforms. Upon our findings, we want to improve your experience with CaskCartel.com as much as possible. To address your concerns promptly and effectively, we kindly ask that you provide your purchase details or contact our Customer Support Team at [email protected]. We are committed to ensuring your satisfaction and resolving any issues you may have encountered with our Marketplace. UPDATE TO RYANS REPLY: Hello Ryan, Thank you for your prompt update and for sharing your continued feedback. We sincerely apologize for any inconvenience or disappointment caused by the service you have received thus far. We are committed to ensuring your satisfaction, and we would like to have a manager assist you in resolving this matter promptly. However, the review only displays your first name, which unfortunately does not provide us with sufficient information to locate your order in our system. To expedite the process, could you please provide any relevant order details, such as order number, the products ordered, or the email associated with the order? With this information, our management team will be able to reach out to you within 24-48 hours to address your concerns directly. Thank you for your understanding, and we appreciate the opportunity to make things right. SECOND UPDATE: Thank you for your response. We have confirmed your order and are pleased to inform you that our Customer Support Manager has already reached out to you today to provide an updated status of your order. You should have received UPS tracking notification via email at 10:32 am EST, for a portion of your order. As for the remaining item, it is currently awaiting delivery to our fulfillment partner's warehouse to then be shipped directly to you. We have notified the Customer Support Manager of this thread and will ensure that she remains focused and prioritizes you as a customer to receive your shipments as soon as possible. We appreciate your understanding and cooperation throughout this fulfillment process.
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Mick A.
Mar 20, 2024
Eventually found the bottle i wanted…
Eventually found the bottle i wanted and ordered it, even though the shipping cost was over £100.00 to UK. When it arrived it wasnt what i ordered and was told the manufactures have changed design. I wasnt informed before they sent it and know have a overpriced bottle thats not wanted. There customer services is non existant and is propbably the worst company ive ever dealt with. I should have checked the reviews before i ordered.
Response from Cask CartelMar 20, 2024
Hello Mick, We're genuinely sorry to learn about the disappointment you experienced with your recent purchase. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience caused. Regarding the Deadhead Dark Chocolate Rum (Monkey Head) you ordered, it's important to note that the producers have implemented a labeling update. The new design now features the same monkey head without rope ties around the eyes and mouth. Unfortunately, these changes are beyond our control. We want to emphasize that upon purchasing from the CaskCartel.com Marketplace, there is a disclaimer explicitly stating that "*This image represents the intended product; however, bottle designs, artwork, packaging, and current batch release or proof may be updated by the producer without notice." Your feedback is incredibly valuable to us as we continuously strive to improve our processes and communication. We genuinely appreciate you taking the time to share your concerns. We hope this response helps clarify any questions or uncertainties you may have had.
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Andre H.
Mar 16, 2024
Watch out
Watch out. Their prices are outrageous compared to market wine prices. Was charged $86 for one bottle shipping.
Response from Cask CartelApr 9, 2024
We're sorry to hear that you found our shipping charges higher than expected. Our flat-rate shipping policy is designed to provide a consistent and reliable shipping experience for our customers. We understand that shipping costs can be a concern, and we strive to offer competitive pricing while ensuring the safe and timely delivery of your orders. Your feedback is valuable to us, and we will take it into consideration as we continue to evaluate and improve our shipping policies. Thank you for bringing this to our attention.
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Charles
Feb 23, 2024
Total scam
It's a ripoff and borderline scam. Essentially you're paying someone to go get a rare bottle for you at some point in the future. You're better off doing it yourself. Just gross, really, places like this are strangling any enjoyment and pleasure out of collecting and drinking whisky. Sleazebags looking to make a few quick bucks off something they don't care about at all.
Response from Cask CartelFeb 26, 2024
We're truly sorry to hear about your disappointment and frustration. We understand your concerns and want to assure you that customer satisfaction and trust are of utmost importance to us. We strive to provide a service that adds value and convenience to our customers' whisky experiences. Thank you for taking the time to share your thoughts with us.
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Brian C.
Feb 15, 2024
Fake Inventory on website
Cask Cartel posts bottles on their website that they do not have. There is no warning whatsoever that you are about to order something out of stock. They simply take the order, take your money, and go attempt to procure it after the sale... which can take weeks to months. They do not bother notifying you of anything in the meantime. Bottom line: If you order from cask cartel, you are gambling on when you will get it and possibly never. I tried multiple times. One arrived on time and one was 3 weeks late. This next one is 3 weeks late and not yet arrived.
Response from Cask CartelFeb 15, 2024
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration caused by the delays in fulfilling your orders. We acknowledge your concerns regarding the accuracy of our inventory and the lack of communication regarding out-of-stock items. This is certainly not the experience we aim to provide our customers, and we understand the importance of transparency throughout the purchasing process. We are actively working to improve our systems to ensure that all of our vendors inventory is accurately reflected on our website and that customers are promptly notified of any delays or out-of-stock situations. Please know that your feedback is invaluable to us, and we are committed to making the necessary changes to prevent similar issues in the future.
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